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Secure IT Support

Strategic IT Support in La Crosse and Throughout the Midwest

Dependable Solutions strengthens client operations with reliable, comprehensive outsourced IT support in La Crosse and throughout the Midwest.

OUR EXPERT TEAM KEEPS YOU SECURE AND COMPLIANT

Joe Ruskey
President

Tina Ruskey
Owner

Brandon Harris
CTO

BJ Birkholz
Director of Operations

Justin Hundt
Team Lead

Chris Evans
Team Lead

Tricia Kendall
Relationship Account Manager

Jason Couglin
Technical Account Manager

Kyle Hoffman
Technical Project Manager

Matt Semrau
Network Engineer

Sushant Devgan
Server Engineer

Blaine Irish
Server Engineer

Steve Daniel
IT Service Manager

Patrick Gokey
Azure Admin

Madison Linder
IT Technician

Chad Kuhns
IT Technician

Chris Timmerman
IT Technician

Cody Leis
IT Technician

Dalton Hendrix
IT Technician

Hunter Stout
IT Technician

Mike Pruse
IT Technician

Simon
IT Technician

Angela Pendleton Ford
IT Dispatcher

Nick Clark
IT Dispatcher

Joseph Ruskey
Helpdesk Tech

Michael Savage
Helpdesk Tech

Ethan Nevsimal
Helpdesk Tech

Tony Wedgeworth

vCTO

Why Businesses Choose Dependable Solutions for IT Support in La Crosse

Proven Expertise in IT

With deep expertise, we deliver IT Support in La Crosse, prioritizing proactive management and performance optimization.

Dedicated Customer Service

We value our clients above all, providing consistent IT support that addresses unique challenges and aligns with your goals.

Swift Issue Resolution

Our responsive team minimizes disruptions, addressing problems at the source to ensure smooth, efficient operations.

Comprehensive Cybersecurity Protection

We defend your business with advanced cybersecurity, proactive monitoring, and regular assessments that safeguard your network, helping you focus on what matters most.

"Cybersecurity risk assessment on a laptop screen displaying a 33% cyber score and 47 dark web breaches for ACME Dental. The report highlights security vulnerabilities such as missing SSL encryption, email impersonation risks, and HTTP security settings."

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Struggling with IT Roadblocks that Slow Your La Crosse Business Down?

Joe Ruskey

CEO, Dependable Solutions

Dependable Solutions is Here to Help.

When technology issues repeatedly disrupt your workflow, productivity suffers, and resources are drained. Dependable Solutions can help you overcome these challenges with proactive, customized IT support in La Crosse.

Are frequent technical problems impacting your business’s success?

With IT support in La Crosse, Dependable Solutions tackles your technology needs, addressing critical pain points and improving your daily operations. Our team provides efficient, security-focused support, so you can concentrate on driving your business forward without IT setbacks. Reach out today for reliable, comprehensive IT solutions to protect and streamline your business.

Call (855) 788-4805 today to schedule your appointment. We’re ready to start important IT conversations with businesses just like yours.

How Can We Help?

Our Services

Dependable's IT Support in La Crosse offers proactive IT management that optimizes uptime and supports consistent, efficient operations tailored to your business’s performance needs.

Strengthen your in-house IT with expert IT support and resources, ensuring flexibility, scalability, and resilience across your operations.

Layered cybersecurity measures that minimize risk, protect your data, and fortify your network against evolving cyber threats.

Detailed continuity planning that protects operations, reduces downtime, and ensures seamless performance, even during critical events.

Seamlessly migrate to Azure with expert IT support in La Crosse, optimizing your cloud infrastructure for enhanced performance, security, and scalability.

Dedicated IT support for troubleshooting, guidance, and quick resolutions that keep your daily operations running smoothly.

What Clients Say About Us

Quick, Professional and Right On When I've Been in Need

"I sent a help ticket after work hours concerning something that I thought would be a "pretty big deal"; my work Chromebook screen was melted and I had no explanation for it. I wasn't put on trial, no in or out of school suspension, I didn't even get threatened with loss of recess ;) No questions were even asked and a new Chromebook was on my desk before I even arrived at school the next morning! Dependable Solutions has always been quick, professional and right on when I've been in need, quite often within minutes."

John Gracey

RHONDA GUENTZ

Wisconsin

The Understand Our Needs and Business

"The Dependable Solutions team has helped get our organization up to date with all of our IT needs. They have specialists in every area of IT and networks. A few short years ago we were severely deficient in many areas, but now we are up to date and can act proactively instead of reacting to IT issues. They operate as a partner and understand our needs and business. I would highly recommend!"

Kevin Truan

TYLER STAPLETON

Wisconsin

Quality IT Service

"Quality IT service provided by some of the smartest and kindest individuals I have met. This company will go out of their way to ensure you're up and running securely. By constantly contributing to charitable causes and helping out school districts/small businesses is not only admirable but I believe directly contributes to their success. Helping out those who need it most while helping to facilitate secure work and school environments is definitely worthy of a five star review."

John Gracey

NICK

Wisconsin

Professional, Knowledgeable and Cost Effective

"Excellent! Professional, knowledgeable, and cost effective. Choosing to outsource our company's IT needs was a risk that paid off, thanks to this team. They have the depth to understand all the various aspects of IT, from basic helpdesk questions to intense server and infrastructure development & implementation."

John Gracey

ANTHONY WEDGEWORTH

Wisconsin

Industry Insights and IT Best Practices

Stay informed on IT strategies, security tips, and industry insights to help your business in La Crosse stay resilient, efficient, and secure.

The Remote Work Security Gap No One Talks About

The Remote Work Security Gap No One Talks About

January 13, 20263 min read

Remote work has been a game-changer. Lower overhead. Happier employees. Wider talent pool. All wins.

But there’s a catch: every remote login, home Wi-Fi network, and personal device your team uses is another open door a hacker might walk through.

In an office, you control the network. You control the devices. You control the environment. Once people scatter to coffee shops, airports, and home offices, that control disappears — and cybercriminals love it.

If you think your remote setup is “good enough,” here are the risks you might be ignoring.

 

The Biggest Remote Work Risks

  1. Phishing Scams That Look Legit
    When employees are spread out, there’s no quick “Hey, did you send this?” at the desk next to them. Hackers send fake emails pretending to be coworkers, clients, or IT and someone clicks. The result? Stolen credentials, a data breach, or worse.

  2. Unsecured Wi-Fi Networks
    Public Wi-Fi is basically a hacker’s fishing pond. And yes, plenty of employees still use it for work. One wrong connection and everything they send, including passwords, can be intercepted.

  3. Weak Passwords & Lazy Authentication
    Remote work can make people lax. Short, reused passwords. No MFA. Devices left unlocked. It only takes one compromised account to give an attacker a foothold.

  4. Shadow IT
    With more freedom comes more “I’ll just use this app I like better.” The problem? IT doesn’t know about it, can’t secure it, and can’t see the data flowing through it. That’s how blind spots turn into breaches.

 

How to Close the Gaps

 

Build a Remote Work Security Policy
Don’t assume people know the rules, write them down. Spell out:

  • Which devices and apps are approved.

  • Password and authentication requirements.

  • How to access company data.

  • How and when to report security issues.

Lock Down Remote Access
Require a VPN for all work connections. It encrypts data, even over sketchy Wi-Fi. Pair it with multi-factor authentication so stolen credentials aren’t enough to get in.

Train Like It Matters
Technology can’t stop every bad click. Regular security training, phishing simulations, password hygiene, secure file sharing, makes employees your first line of defense, not your weakest link.

Pick Tools That Are Actually Secure
Email, chat, video calls, file sharing,  if your team uses it, it needs to be vetted and secure. “Free” or “easy” isn’t worth it if it puts data at risk.

Have an Incident Response Plan
Breaches happen. The faster you spot and contain them, the less damage they do. Your plan should cover:

  • How to identify and isolate the threat.

  • Who gets notified.

  • How to restore systems and data quickly.

Why You Might Need Backup

Managing remote work security isn’t easy especially for small teams without dedicated security staff. A trusted IT or cybersecurity provider can give you:

  • Continuous monitoring for suspicious activity.

  • Regular security audits.

  • Expert guidance on tools, policies, and compliance.

It’s not about adding red tape. It’s about making sure your “work from anywhere” culture doesn’t become “get hacked from anywhere.”

Bottom line: 

Remote work is here to stay. So are the threats that come with it. If you don’t lock down devices, connections, and user behavior, you’re leaving the door wide open. The best time to fix that? Before someone else finds the key.

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Frequently Asked Questions

What are IT security services?

IT security services encompass measures and practices to protect your systems, networks, and data from potential threats. These services include, but are not limited to, network security, data encryption, access controls, vulnerability assessments, penetration testing, and incident response.

What are managed IT service providers?

Managed IT service providers offer outsourced IT management and support, handling a company's technology needs so the business can focus on core operations.

What are the benefits of cybersecurity services?

IT security services encompass measures and practices to protect your systems, networks, and data from potential threats. These services include but are not limited to network security, data encryption, access controls, vulnerability assessments, penetration testing, and incident response.

Experience Reliable IT Support in La Crosse with Dependable Solutions

Dependable Solutions is dedicated to providing trustworthy, secure IT Support that empower your business in La Crosse to operate smoothly and grow confidently. Partner with us for dependable, proactive support that aligns with your unique goals and challenges.

Call (855) 788-4805 today or click the button below to schedule your appointment. We’re ready to jumpstart your IT journey.

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