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Secure IT Support

Strategic IT Support in La Crosse and Throughout the Midwest

Dependable Solutions strengthens client operations with reliable, comprehensive outsourced IT support in La Crosse and throughout the Midwest.

OUR EXPERT TEAM KEEPS YOU SECURE AND COMPLIANT

Joe Ruskey
President

Tina Ruskey
Owner

Brandon Harris
CTO

BJ Birkholz
Director of Operations

Justin Hundt
Team Lead

Chris Evans
Team Lead

Tricia Kendall
Relationship Account Manager

Jason Couglin
Technical Account Manager

Kyle Hoffman
Technical Project Manager

Matt Semrau
Network Engineer

Sushant Devgan
Server Engineer

Blaine Irish
Server Engineer

Steve Daniel
IT Service Manager

Patrick Gokey
Azure Admin

Madison Linder
IT Technician

Chad Kuhns
IT Technician

Chris Timmerman
IT Technician

Cody Leis
IT Technician

Dalton Hendrix
IT Technician

Hunter Stout
IT Technician

Joel Malinoski
IT Technician

Mike Pruse
IT Technician

Simon
IT Technician

Angela Pendleton Ford
IT Dispatcher

Nick Clark
IT Dispatcher

Joseph Ruskey
Helpdesk Tech

Michael Savage
Helpdesk Tech

Ethan Nevsimal
Helpdesk Tech

Tony Wedgeworth

vCTO

Why Businesses Choose Dependable Solutions for IT Support in La Crosse

Proven Expertise in IT

With deep expertise, we deliver IT Support in La Crosse, prioritizing proactive management and performance optimization.

Dedicated Customer Service

We value our clients above all, providing consistent IT support that addresses unique challenges and aligns with your goals.

Swift Issue Resolution

Our responsive team minimizes disruptions, addressing problems at the source to ensure smooth, efficient operations.

Comprehensive Cybersecurity Protection

We defend your business with advanced cybersecurity, proactive monitoring, and regular assessments that safeguard your network, helping you focus on what matters most.

"Cybersecurity risk assessment on a laptop screen displaying a 33% cyber score and 47 dark web breaches for ACME Dental. The report highlights security vulnerabilities such as missing SSL encryption, email impersonation risks, and HTTP security settings."

Want to see your Cyber Score?
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Struggling with IT Roadblocks that Slow Your La Crosse Business Down?

Joe Ruskey

CEO, Dependable Solutions

Dependable Solutions is Here to Help.

When technology issues repeatedly disrupt your workflow, productivity suffers, and resources are drained. Dependable Solutions can help you overcome these challenges with proactive, customized IT support in La Crosse.

Are frequent technical problems impacting your business’s success?

With IT support in La Crosse, Dependable Solutions tackles your technology needs, addressing critical pain points and improving your daily operations. Our team provides efficient, security-focused support, so you can concentrate on driving your business forward without IT setbacks. Reach out today for reliable, comprehensive IT solutions to protect and streamline your business.

Call (855) 788-4805 today to schedule your appointment. We’re ready to start important IT conversations with businesses just like yours.

How Can We Help?

Our Services

Dependable's IT Support in La Crosse offers proactive IT management that optimizes uptime and supports consistent, efficient operations tailored to your business’s performance needs.

Strengthen your in-house IT with expert IT support and resources, ensuring flexibility, scalability, and resilience across your operations.

Layered cybersecurity measures that minimize risk, protect your data, and fortify your network against evolving cyber threats.

Detailed continuity planning that protects operations, reduces downtime, and ensures seamless performance, even during critical events.

Seamlessly migrate to Azure with expert IT support in La Crosse, optimizing your cloud infrastructure for enhanced performance, security, and scalability.

Dedicated IT support for troubleshooting, guidance, and quick resolutions that keep your daily operations running smoothly.

What Clients Say About Us

Quick, Professional and Right On When I've Been in Need

"I sent a help ticket after work hours concerning something that I thought would be a "pretty big deal"; my work Chromebook screen was melted and I had no explanation for it. I wasn't put on trial, no in or out of school suspension, I didn't even get threatened with loss of recess ;) No questions were even asked and a new Chromebook was on my desk before I even arrived at school the next morning! Dependable Solutions has always been quick, professional and right on when I've been in need, quite often within minutes."

John Gracey

RHONDA GUENTZ

Wisconsin

The Understand Our Needs and Business

"The Dependable Solutions team has helped get our organization up to date with all of our IT needs. They have specialists in every area of IT and networks. A few short years ago we were severely deficient in many areas, but now we are up to date and can act proactively instead of reacting to IT issues. They operate as a partner and understand our needs and business. I would highly recommend!"

Kevin Truan

TYLER STAPLETON

Wisconsin

Quality IT Service

"Quality IT service provided by some of the smartest and kindest individuals I have met. This company will go out of their way to ensure you're up and running securely. By constantly contributing to charitable causes and helping out school districts/small businesses is not only admirable but I believe directly contributes to their success. Helping out those who need it most while helping to facilitate secure work and school environments is definitely worthy of a five star review."

John Gracey

NICK

Wisconsin

Professional, Knowledgeable and Cost Effective

"Excellent! Professional, knowledgeable, and cost effective. Choosing to outsource our company's IT needs was a risk that paid off, thanks to this team. They have the depth to understand all the various aspects of IT, from basic helpdesk questions to intense server and infrastructure development & implementation."

John Gracey

ANTHONY WEDGEWORTH

Wisconsin

Industry Insights and IT Best Practices

Stay informed on IT strategies, security tips, and industry insights to help your business in La Crosse stay resilient, efficient, and secure.

6 Habits That Quietly Decide If Hackers Win or Lose

6 Habits That Quietly Decide If Hackers Win or Lose

December 09, 20253 min read

Most cyberattacks don’t start with a mastermind hacker running lines of code in some movie-style lair. They start with something small.

A sticky note with a password written on it.
A rushed click on a link that “looked fine.”
A laptop left unlocked while its owner grabs a coffee.

One moment like that can undo every dollar your business has invested in security. And the scary part? Hackers count on these moments. They know technology is only half the battle the other half is human behavior.

The good news? The same way one bad habit can open the door, one good habit can keep it shut. And if your whole team follows these six, you’ll be miles ahead of the companies that don’t.


1. Stop Writing Down Passwords

Passwords are like house keys they only work if you keep them safe. The moment yours ends up on a Post-it or in an unprotected file, it’s like leaving a copy of your front door key under the welcome mat.

Hackers know this. Anyone who sees that note, even for a second, can access your accounts.

Instead:

  • Memorize your passwords or use a reputable password manager.

  • Don’t reuse passwords between accounts.

  • Keep them out of email, chat, and shared documents.


2. Think Before You Click

Most phishing attacks don’t look like scams at first glance. They’re designed to look familiar, urgent, and legitimate; a shipping notice, a client request, a security alert.

That’s why hackers love busy people. The more distracted you are, the more likely you’ll click without checking.

Before you click:

  • Hover over the link to see the real destination.

  • Check the sender’s email address for typos or weird domains.

  • If it feels off, confirm through a separate channel before acting.


3. Report Weird Stuff Right Away

This is one of the simplest, most effective defenses… and one of the most ignored.

If something looks suspicious; an odd email, a strange pop-up, your computer suddenly slowing down tell your IT team now. Don’t wait until after lunch. Don’t assume “it’s probably nothing.”

Early reports can turn a potential breach into a quick fix. Delays give threats time to spread.


4. Don’t Plug in Random USB Drives

That free flash drive from a trade show? It might come with malware as a bonus. Dropped-in-the-parking-lot USB drives are a known hacker tactic.. they rely on curiosity or convenience to get you to plug them in.

The second you do, you’ve bypassed most of your company’s digital defenses.

Safer approach: Only use devices issued or approved by your company. If you don’t know where it came from, don’t connect it.


5. Keep Work Devices for Work Only

It’s tempting to stream a movie, shop online, or install a personal app on your work laptop. But every non-work activity increases your exposure to malicious websites, shady downloads, and compromised accounts.

When you use work tech for personal use, you’re mixing trusted business systems with unverified sources.. and hackers love that.

Draw a hard line: work devices are for work tasks, personal devices are for personal use.


6. Lock Your Screen Every Time You Walk Away

Even a quick trip to the break room is enough time for someone to access your computer. It doesn’t have to be malicious.. even a curious glance at the wrong file can cause problems.

Make it second nature to lock your screen whenever you step away. Learn the keyboard shortcut for your system and use it without thinking.


The Bottom Line

Technology can stop a lot of threats, but it can’t fix bad habits. Every employee is part of the security team whether it’s in their job description or not.

The companies that avoid costly breaches aren’t just the ones with the best firewalls; they’re the ones whose people build good security habits into their daily routine.

If you’re a client, these habits are reinforced in our training and systems. If you’re not, this list is your starting point. Because in the end, the difference between stopping an attack and suffering through one often comes down to small choices made in seconds.



Joe Ruskey is the owner and CEO of Dependable Solutions, a consulting firm that provides cybersecurity, network, and business solutions to clients across various sectors. Joe earned multiple certifications in cybersecurity from Coursera, and has strong skills in new business development and networking. His core competencies include strategic planning, project management, risk assessment, and problem-solving. Joe is also a passionate Rotary leader and has served as the District Governor and the Foundation Chair of Rotary District 6250, where he oversaw and supported the humanitarian and community projects of over 60 clubs in Wisconsin and Minnesota. Joe's mission is to help clients and his community achieve their goals and overcome their challenges with the help of technology and collaboration. Joe values integrity, service, and excellence, and brings diverse perspectives and experiences to the teams he works.

Joe Ruskey

Joe Ruskey is the owner and CEO of Dependable Solutions, a consulting firm that provides cybersecurity, network, and business solutions to clients across various sectors. Joe earned multiple certifications in cybersecurity from Coursera, and has strong skills in new business development and networking. His core competencies include strategic planning, project management, risk assessment, and problem-solving. Joe is also a passionate Rotary leader and has served as the District Governor and the Foundation Chair of Rotary District 6250, where he oversaw and supported the humanitarian and community projects of over 60 clubs in Wisconsin and Minnesota. Joe's mission is to help clients and his community achieve their goals and overcome their challenges with the help of technology and collaboration. Joe values integrity, service, and excellence, and brings diverse perspectives and experiences to the teams he works.

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Frequently Asked Questions

What are IT security services?

IT security services encompass measures and practices to protect your systems, networks, and data from potential threats. These services include, but are not limited to, network security, data encryption, access controls, vulnerability assessments, penetration testing, and incident response.

What are managed IT service providers?

Managed IT service providers offer outsourced IT management and support, handling a company's technology needs so the business can focus on core operations.

What are the benefits of cybersecurity services?

IT security services encompass measures and practices to protect your systems, networks, and data from potential threats. These services include but are not limited to network security, data encryption, access controls, vulnerability assessments, penetration testing, and incident response.

Experience Reliable IT Support in La Crosse with Dependable Solutions

Dependable Solutions is dedicated to providing trustworthy, secure IT Support that empower your business in La Crosse to operate smoothly and grow confidently. Partner with us for dependable, proactive support that aligns with your unique goals and challenges.

Call (855) 788-4805 today or click the button below to schedule your appointment. We’re ready to jumpstart your IT journey.

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