Strategic IT Services

to Secure Your Business

Dependable Solutions strengthens client operations with reliable, comprehensive outsourced IT support in La Crosse.

OUR EXPERT TEAM KEEPS YOU SECURE AND COMPLIANT

Joe Ruskey
President

Tina Ruskey
Owner

Brandon Harris
CTO

BJ Birkholz
Director of Operations

Justin Hundt
Team Lead

Chris Evans
Team Lead

Tricia Kendall
Relationship Account Manager

Makenna Hart
Account Based Marketing Specialist

Jason Couglin
Technical Account Manager

Kyle Hoffman
Technical Project Manager

Matt Semrau
Network Engineer

Sushant Devgan
Server Engineer

Blaine Irish
Server Engineer

Steve Daniel
IT Service Manager

Patrick Gokey
Azure Admin

Cal Loofbourrow
IT Technician

Chad Kuhns
IT Technician

Chris Timmerman
IT Technician

Cody Leis
IT Technician

Dalton Hendrix
IT Technician

Hunter Stout
IT Technician

Joel Malinoski
IT Technician

Mike Pruse
IT Technician

Simon Kendall
IT Technician

Angela Pendleton Ford
IT Dispatcher

Nick Clark
IT Dispatcher

Joseph Ruskey
Helpdesk Tech

Michael Savage
Helpdesk Tech

Ethan Nevsimal
Helpdesk Tech

Why Businesses Choose Dependable Solutions

Proven Expertise in IT

With deep expertise, we deliver IT solutions prioritizing proactive management and performance optimization.

Dedicated Customer Service

We value our clients above all, providing consistent support that addresses unique challenges and aligns with your goals.

Swift Issue Resolution

Our responsive team minimizes disruptions, addressing problems at the source to ensure smooth, efficient operations.

Comprehensive Cybersecurity Protection

We defend your business with advanced cybersecurity, proactive monitoring, and regular assessments that safeguard your network, helping you focus on what matters most.

Struggling with IT Roadblocks that Slow Your Business Down?

Joe Ruskey

CEO, Dependable Solutions

Dependable Solutions is Here to Help.

When technology issues repeatedly disrupt your workflow, productivity suffers, and resources are drained. Dependable Solutions can help you overcome these challenges with proactive, customized IT support solutions.

Are frequent technical problems impacting your business’s success?

With outsourced IT support in La Crosse, Dependable Solutions tackles your technology needs, addressing critical pain points and improving your daily operations. Our team provides efficient, security-focused support, so you can concentrate on driving your business forward without IT setbacks. Reach out today for reliable, comprehensive IT solutions to protect and streamline your business.

Call (855) 788-4805 today to schedule your appointment. We’re ready to start important IT conversations with businesses just like yours.

How Can We Help?

Our Services

Dependable, proactive IT management that optimizes uptime and supports consistent, efficient operations tailored to your business’s performance needs.

Strengthen your in-house IT with expert support and resources, ensuring flexibility, scalability, and resilience across your operations.

Layered cybersecurity measures that minimize risk, protect your data, and fortify your network against evolving cyber threats.

Detailed continuity planning that protects operations, reduces downtime, and ensures seamless performance, even during critical events.

Seamlessly migrate to Azure with expert support, optimizing your cloud infrastructure for enhanced performance, security, and scalability.

Dedicated support for troubleshooting, guidance, and quick resolutions that keep your daily operations running smoothly.

What Clients Say About Us

Quick, Professional and Right On When I've Been in Need

"I sent a help ticket after work hours concerning something that I thought would be a "pretty big deal"; my work Chromebook screen was melted and I had no explanation for it. I wasn't put on trial, no in or out of school suspension, I didn't even get threatened with loss of recess ;) No questions were even asked and a new Chromebook was on my desk before I even arrived at school the next morning! Dependable Solutions has always been quick, professional and right on when I've been in need, quite often within minutes."

John Gracey

RHONDA GUENTZ

Wisconsin

The Understand Our Needs and Business

"The Dependable Solutions team has helped get our organization up to date with all of our IT needs. They have specialists in every area of IT and networks. A few short years ago we were severely deficient in many areas, but now we are up to date and can act proactively instead of reacting to IT issues. They operate as a partner and understand our needs and business. I would highly recommend!"

Kevin Truan

TYLER STAPLETON

Wisconsin

Quality IT Service

"Quality IT service provided by some of the smartest and kindest individuals I have met. This company will go out of their way to ensure you're up and running securely. By constantly contributing to charitable causes and helping out school districts/small business is not only admirable but I believe directly contributes to their success. Helping out those who need it most while helping to facilitate secure work and school environments is definitely worthy of a five star review."

John Gracey

NICK

Small Business Owner

Professional, Knowledgeable and Cost Effective

"Excellent! Professional, knowledgeable, and cost effective. Choosing to outsource our company's IT needs was a risk that paid off, thanks to this team. They have the depth to understand all the various aspects of IT, from basic helpdesk questions to intense server and infrastructure development & implementation."

John Gracey

ANTHONY WEDGEWORTH

Wisconsin

Industry Insights and IT Best Practices

Stay informed on IT strategies, security tips, and industry insights to help your business stay resilient, efficient, and secure.

Cybersecurity

Decoding Cybersecurity Jargon: EDR, XDR, SIEM, and SOAR Explained

April 10, 20243 min read

Decoding Cybersecurity Jargon: EDR, XDR, SIEM, and SOAR Explained

In the ever-evolving landscape of cybersecurity, understanding complex terms like EDR, XDR, SIEM, and SOAR is essential. These acronyms represent powerful tools and strategies that can make a significant difference in defending against cyber threats. Let’s dive deeper into each of these concepts to gain a comprehensive understanding of their roles and distinctions.

Deciphering EDR and XDR

EDR, or Endpoint Detection and Response, serves as a crucial component in cybersecurity. It focuses on monitoring and responding to activities on endpoints, acting as a vigilant guardian for each device. EDR is adept at detecting suspicious behavior and swiftly containing threats, providing valuable insights into endpoint incidents and automating response actions.

On the other hand, XDR, or Extended Detection and Response, takes the capabilities of EDR to a broader level. While EDR focuses primarily on endpoints, XDR expands its scope to cover multiple domains, including networks, servers, cloud workloads, and more. This holistic approach offers a panoramic view of the entire security landscape, enhancing visibility and enabling proactive threat management across various vectors.

XDR leverages data correlation from diverse security sources, facilitating rapid threat detection and mitigation before risks escalate. Its integrated approach and advanced detection mechanisms bolster security operations, fostering a proactive stance against evolving threats.

Distinguishing XDR from SIEM

While both XDR and SIEM (Security Information and Event Management) aim to enhance security, they operate differently. SIEM focuses on collecting and analyzing log data from various sources to provide insights into security events and anomalies. In contrast, XDR integrates behavior analysis, threat intelligence, and advanced analytics for proactive threat detection and response, going beyond passive analysis to actively defend against threats.

Setting XDR Apart from SOAR

In the realm of automated response, XDR and SOAR (Security Orchestration, Automation, and Response) fulfill distinct roles. SOAR platforms require intricate configurations and are typically suited for advanced security teams. In contrast, XDR provides a simpler, more intuitive approach to automated response actions, bridging the gap between detection and response without the complexity of extensive coding or integration efforts.

Exploring MXDR: Managed Extended Detection and Response

MXDR, or Managed Extended Detection and Response, brings managed services into the XDR landscape. It offers a comprehensive solution encompassing security analytics, threat hunting, and rapid response capabilities across endpoints, networks, and cloud environments. MXDR combines the power of XDR with expert management, providing organizations with a robust defense strategy against evolving threats.

The Rise of XDR: Benefits and Advantages

XDR’s ascent in the cybersecurity arena is fueled by its numerous benefits:

  1. Reduced Mean Time to Detect (MTTD): Swift identification of threats

  2. Accelerated investigation and triage (MTTI): Efficient response to incidents

  3. Faster response times (MTTR): Minimized impact of cyber threats

  4. Improved visibility: Comprehensive insights across the security ecosystem

Additionally, AI-driven automation within XDR solutions streamlines security operations, empowering organizations to proactively safeguard their digital assets.

Navigating the Cybersecurity Landscape

In conclusion, navigating the cybersecurity landscape requires a clear understanding of these terminologies and their functionalities. EDR, XDR, SIEM, SOAR, and MXDR each play a vital role in fortifying defenses, and choosing the right combination can significantly enhance an organization’s security posture in an increasingly digital world. Stay informed, stay vigilant, and leverage these advanced cybersecurity tools to stay ahead of cyber threats.

We're fully dedicated to assisting local businesses in improving their technology to gain a competitive edge in their industries. Our team of dedicated professionals are focused on delivering exceptional IT services and solutions. With extensive expertise and practical experience, we ensure that our clients receive top-quality support and guidance for their IT projects.

IT Help Desk Team

We're fully dedicated to assisting local businesses in improving their technology to gain a competitive edge in their industries. Our team of dedicated professionals are focused on delivering exceptional IT services and solutions. With extensive expertise and practical experience, we ensure that our clients receive top-quality support and guidance for their IT projects.

Back to Blog

Frequently Asked Questions

What are IT security services?

IT security services encompass measures and practices to protect your systems, networks, and data from potential threats. These services include, but are not limited to, network security, data encryption, access controls, vulnerability assessments, penetration testing, and incident response.

What are managed IT service providers?

Managed IT service providers offer outsourced IT management and support, handling a company's technology needs so the business can focus on core operations.

What are the benefits of cybersecurity services?

IT security services encompass measures and practices to protect your systems, networks, and data from potential threats. These services include but are not limited to network security, data encryption, access controls, vulnerability assessments, penetration testing, and incident response.

Experience Reliable IT Support with Dependable Solutions

Dependable Solutions is dedicated to providing trustworthy, secure IT services that empower your business to operate smoothly and grow confidently. Partner with us for dependable, proactive support that aligns with your unique goals and challenges.

Call (855) 788-4805 today or click the button below to schedule your appointment. We’re ready to jumpstart your IT journey.