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Rapid IT Support.

We're On It.

Strategic IT Support in Madison and Throughout the Midwest

  • Proactive monitoring before problems reach your team.

  • Fast support for routine IT needs.

  • Files and systems backed up and ready to restore.

OUR EXPERT TEAM KEEPS YOU SECURE AND COMPLIANT

Joe Ruskey

President

Tina Ruskey

Owner

Brandon Harris

CTO

Justin Hundt

Team Lead

Chris Evans

Team Lead

Jason Coughlin

Technical Account Manager

Patrick Gokey

Azure Admin

Kyle Hoffman

Technical Project Manager

Matt Semrau

Network Engineer

Sushant Devgan

Server Engineer

Cody Leis

IT Technician

Dalton Hendrix

IT Technician

Hunter Stout

IT Technician

Mitchell Sadler

IT Technician

Blaine Irish

Server Engineer

Steve Daniel

IT Service Manager

Mohd Daud

Helpdesk Tech

Ethan Nevsimal

Helpdesk Tech

Madison Linder

IT Technician

Chad Kuhns

IT Technician

Zach Thomas

IT Technician

Tony Wedgeworth

Vcto

Angela Pendleton Ford

IT Dispatcher

Nick Clark

IT Dispatcher

Joseph Ruskey

Helpdesk Tech

Michael Savage

Helpdesk Tech

Simon

IT Technician

Chris Timmerman

IT Technician

When IT Problems Start to Add Up

A slow system here. A printer that won't connect there. On their own, these feel minor. But when IT support isn't in place, these small friction points build up. Staff work around problems rather than through them. IT requests sit in inboxes. A security patch gets skipped because no one tracked it.

The real cost isn't the downtime itself. It's the work that doesn't get done, the trust that erodes when tools don't work, and the risk that grows when systems go unmonitored. Businesses that rely on reactive fixes often find themselves in a cycle that's hard to break without a consistent IT support structure behind them.

Why Choose Us As Your IT Support?

Technology issues rarely give a warning. That’s why every engagement begins with a comprehensive assessment of your IT environment. We evaluate what’s functioning well, identify potential risks, and uncover any gaps before providing recommendations.

From there, we develop an IT support plan tailored to your business operations. Your team receives a dedicated point of contact, clearly defined response expectations, and proactive IT support that prevents issues from disrupting work. The result is a more secure, stable environment where your staff can focus on their responsibilities, rather than troubleshooting technology.

"Cybersecurity risk assessment on a laptop screen displaying a 33% cyber score and 47 dark web breaches for ACME Dental. The report highlights security vulnerabilities such as missing SSL encryption, email impersonation risks, and HTTP security settings."

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IT Support That Makes a Real Difference

Faster Issue Resolution

IT support requests don't sit in a queue for hours. Our help desk responds quickly, and most issues get resolved the same day, so your team stays productive.

Reduced Unplanned Downtime

Problems are caught during monitoring, not after they've already affected your workday. Our IT support is designed to minimize the surprises that cost you time.

Stronger Cybersecurity Posture

We apply IT support that includes endpoint protection and threat monitoring, so your systems stay protected without your team having to manage it themselves.

Consistent Device Performance

Updates, patches, and maintenance run on schedule. Your devices stay current, and IT support addresses performance issues before they slow your team down.

How Can We Help?

Endpoint Management

Every laptop and desktop your team uses is a potential entry point for problems if it's not properly maintained. Updates get skipped, software goes unpatched, and devices fall out of compliance without anyone noticing. Our endpoint management keeps every device across your Madison office current, configured, and protected.

  • Automated patch management for operating systems and business-critical applications.

  • Endpoint monitoring for performance issues, errors, and hardware health.

  • IT support coverage for device configuration, replacement, and user onboarding.

  • Remote device management to handle issues without requiring an on-site visit.

Cloud Management

Most Madison businesses are using some version of the cloud, whether it's Microsoft 365, file storage, or a mix of hosted applications. Managing those environments takes ongoing attention. Licenses get misconfigured, access permissions drift, and backups are often not set up the way people assume. We manage your cloud environment as part of your IT support, from initial Microsoft 365 migration services to keeping everything clean, accessible, and properly backed up.

  • Microsoft 365 management, including licensing, setup, and ongoing configuration.

  • Cloud storage and access controls to keep data organized and properly secured.

  • Remote work enablement so your Madison team can work from anywhere reliably.

  • Cloud backup monitoring to confirm that recovery options are in place and tested.

A security incident rarely announces itself. Phishing emails look legitimate. Ransomware spreads quickly once it's in. Businesses in Madison that don't have layered security in place often find out the hard way. We integrate cybersecurity tools directly into your IT support setup so protection is always active, not something added after an incident.

  • Email filtering and anti-phishing tools to reduce the risk of credential compromise.

  • Endpoint antivirus and threat detection across all devices in your environment.

  • Security awareness support so your team is less likely to fall for common attacks.

  • Incident response coordination in the event of a breach or suspected compromise.

What Clients Say About Us

Quick, Professional and Right On When I've Been in Need

"I sent a help ticket after work hours concerning something that I thought would be a "pretty big deal"; my work Chromebook screen was melted and I had no explanation for it. I wasn't put on trial, no in or out of school suspension, I didn't even get threatened with loss of recess ;) No questions were even asked and a new Chromebook was on my desk before I even arrived at school the next morning! Dependable Solutions has always been quick, professional and right on when I've been in need, quite often within minutes."

John Gracey

RHONDA GUENTZ

Wisconsin

The Understand Our Needs and Business

"The Dependable Solutions team has helped get our organization up to date with all of our IT needs. They have specialists in every area of IT and networks. A few short years ago we were severely deficient in many areas, but now we are up to date and can act proactively instead of reacting to IT issues. They operate as a partner and understand our needs and business. I would highly recommend!"

Kevin Truan

TYLER STAPLETON

Wisconsin

Quality IT Service

"Quality IT service provided by some of the smartest and kindest individuals I have met. This company will go out of their way to ensure you're up and running securely. By constantly contributing to charitable causes and helping out school districts/small businesses is not only admirable but I believe directly contributes to their success. Helping out those who need it most while helping to facilitate secure work and school environments is definitely worthy of a five star review."

John Gracey

NICK

Wisconsin

Professional, Knowledgeable and Cost Effective

"Excellent! Professional, knowledgeable, and cost effective. Choosing to outsource our company's IT needs was a risk that paid off, thanks to this team. They have the depth to understand all the various aspects of IT, from basic helpdesk questions to intense server and infrastructure development & implementation."

John Gracey

ANTHONY WEDGEWORTH

Wisconsin

Industry Insights and IT Best Practices

Stay informed on IT strategies, security tips, and industry insights to help your business in La Crosse stay resilient, efficient, and secure.

These Cyber Threats Are About to Get a Whole Lot Worse

These Cyber Threats Are About to Get a Whole Lot Worse

December 02, 20253 min read

Cybersecurity threats don’t stand still. They adapt. They get smarter. And every time technology takes a step forward, attackers figure out how to twist it to their advantage.

The three threats below aren’t new ... but they’re evolving fast, and the next version is going to be harder to spot, harder to stop, and more expensive if you get hit.

If you’re still thinking “that won’t happen to us,” you’re exactly the kind of target they’re looking for.


1. AI-Enhanced Phishing Scams

Phishing already tops the charts for most common cyberattacks. Now AI has made it far more convincing.

  • Instead of generic “Dear Customer” emails, attackers can mimic your coworker’s tone, grammar, and style perfectly.

  • They can pull personal data from social media to craft hyper-specific messages that look legitimate.

  • They can adjust their approach in real time if the first attempt doesn’t work.

Why it’s dangerous: You can’t just look for bad spelling or awkward wording anymore. These emails are built to pass a quick glance test.

How to protect yourself:

  • Train your team to slow down and verify ... even if a message looks “normal.”

  • Never click links or share credentials without confirming the request through a separate channel.

  • Require multi-factor authentication (MFA) so a stolen password alone can’t give full access.


2. Ransomware That Hits Harder

Ransomware has been around for years. It’s not going anywhere ... it’s just getting meaner.

  • Attacks are more targeted, going after businesses that can’t afford downtime.

  • Data is not just encrypted ... it’s stolen and threatened for public release.

  • Paying the ransom doesn’t guarantee you’ll get your data back.

Why it’s dangerous: The damage goes beyond the ransom payment ... downtime, lost trust, and compliance violations can hit harder than the attack itself.

How to protect yourself:

  • Back up your data regularly and store at least one copy offline.

  • Patch and update all systems promptly.

  • Train staff to spot suspicious links, files, and login prompts before they get clicked.


3. Supply Chain Attacks

Why break into one big company when you can hit a smaller partner and get access to dozens at once?

  • Hackers target vendors, contractors, and software providers with weaker defenses.

  • Once inside, they use trusted connections to move deeper into the network.

Why it’s dangerous: Even if you have good security, a compromised vendor can hand attackers the keys to your systems.

How to protect yourself:

  • Vet every vendor’s security before doing business.

  • Limit third-party access to only what’s necessary.

  • Scrutinize all software downloads and updates ... especially from new sources.


Why Training Matters More Than Ever

The best firewalls in the world won’t help if someone inside your business holds the door open.

  • Social engineering attacks target people first, systems second.

  • Anyone with access, not just IT, can be a point of entry.

What to do about it:

  • Run phishing simulations regularly.

  • Make security awareness part of your culture, not a once-a-year box to check.

  • Encourage staff to report anything suspicious immediately ... without fear of blame.


Bottom line:
The threats aren’t new. They’re just evolving into sharper, faster, more convincing versions of themselves. The only way to keep up is to treat cybersecurity like an ongoing, company-wide responsibility ... not just an IT problem.

If you’re already a client, these defenses are in place. If you’re not, you’re betting that none of these attacks will find you… and that’s not a smart bet.


Joe Ruskey is the owner and CEO of Dependable Solutions, a consulting firm that provides cybersecurity, network, and business solutions to clients across various sectors. Joe earned multiple certifications in cybersecurity from Coursera, and has strong skills in new business development and networking. His core competencies include strategic planning, project management, risk assessment, and problem-solving. Joe is also a passionate Rotary leader and has served as the District Governor and the Foundation Chair of Rotary District 6250, where he oversaw and supported the humanitarian and community projects of over 60 clubs in Wisconsin and Minnesota. Joe's mission is to help clients and his community achieve their goals and overcome their challenges with the help of technology and collaboration. Joe values integrity, service, and excellence, and brings diverse perspectives and experiences to the teams he works.

Joe Ruskey

Joe Ruskey is the owner and CEO of Dependable Solutions, a consulting firm that provides cybersecurity, network, and business solutions to clients across various sectors. Joe earned multiple certifications in cybersecurity from Coursera, and has strong skills in new business development and networking. His core competencies include strategic planning, project management, risk assessment, and problem-solving. Joe is also a passionate Rotary leader and has served as the District Governor and the Foundation Chair of Rotary District 6250, where he oversaw and supported the humanitarian and community projects of over 60 clubs in Wisconsin and Minnesota. Joe's mission is to help clients and his community achieve their goals and overcome their challenges with the help of technology and collaboration. Joe values integrity, service, and excellence, and brings diverse perspectives and experiences to the teams he works.

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Frequently Asked Questions About IT Support Services in Madison

What is IT support?

IT support is the ongoing service that keeps your business technology working reliably. It includes troubleshooting, help desk access, network monitoring, and device management. We provide IT support as a structured, proactive service rather than a break-fix model, meaning we work to prevent problems before they affect your team.

Do you offer on-site IT support in Madison?

Yes. While many IT support issues can be resolved remotely, we also provide on-site support for Madison businesses when the situation calls for it. Hardware repairs, new office setups, and hands-on troubleshooting are all part of what we cover.

What are the benefits of cybersecurity services?

IT security services encompass measures and practices to protect your systems, networks, and data from potential threats. These services include but are not limited to network security, data encryption, access controls, vulnerability assessments, penetration testing, and incident response.

What cybersecurity protections are included with your IT support?

Our IT support includes endpoint protection, email filtering, patch management, and threat monitoring as part of your baseline security setup. Cybersecurity is built into how we manage your environment, not treated as a separate add-on.

What is the difference between IT support and managed IT services?

IT support typically refers to reactive help desk and troubleshooting services. Managed IT services, which we also provide, include proactive monitoring, strategic planning, and a broader scope of technology management. Many businesses in Wisconsin benefit from working together.

Experience Reliable IT Support in La Crosse with Dependable Solutions

Dependable Solutions is dedicated to providing trustworthy, secure IT Support that empower your business in La Crosse to operate smoothly and grow confidently. Partner with us for dependable, proactive support that aligns with your unique goals and challenges.

Call (855) 788-4805 today or click the button below to schedule your appointment. We’re ready to jumpstart your IT journey.

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