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IT Services for Businesses in La Crosse

One Team Responsible for Your Technology

Dependable Solutions helps businesses in Madison, La Crosse, and communities across Wisconsin stay productive, secure, and connected through coordinated IT support, cybersecurity, cloud solutions, and managed services.

OUR EXPERT TEAM KEEPS YOU SECURE AND COMPLIANT

Joe Ruskey

President

Tina Ruskey

Owner

Brandon Harris

CTO

Justin Hundt

Team Lead

Chris Evans

Team Lead

Jason Coughlin

Customer Success Engineer

Patrick Gokey

Azure Admin

Kyle Hoffman

Technical Project Manager

Matt Semrau

Network Engineer

Sushant Devgan

Server Engineer

Cody Leis

IT Technician

Dalton Hendrix

IT Technician

Hunter Stout

IT Technician

Mitchell Sadler

IT Technician

Blaine Irish

Server Engineer

Steve Daniel

Managed Services Manager

Mohd Daud

Service Desk Tech

Ethan Nevsimal

Service Desk Tech

Madison Linder

IT Technician

Chad Kuhns

IT Technician

Zach Thomas

IT Technician

Tony Wedgeworth

COO

Angela Pendleton Ford

IT Dispatcher

Nick Clark

IT Dispatcher

Joseph Ruskey

Cloud & Security Engineer

Michael Savage

Team Lead

Simon

IT Technician

Chris Timmerman

IT Technician

Tim Hill

Professional Services Manager

How We Deliver IT Services for Businesses in La Crosse

Effective IT services go well beyond fixing problems after they happen. We take a structured approach that keeps your systems stable, your data protected, and your team supported at every level.

Proactive Monitoring

We keep an eye on your systems. When something looks off, we address it before it turns into an outage that disrupts your entire workday and slows your operations.

Managed Security

We put cybersecurity layers in place that are appropriate for your business size and risk level, helping keep your data and communications protected from common and emerging threats.

IT Consulting

We help businesses in La Crosse think through technology decisions before committing. From software selection to hardware upgrades, we give you a clear picture of what makes sense.

Responsive IT Support

When something breaks or a question comes up, your team reaches a real person. We provide IT support that resolves issues efficiently so work gets back on track without unnecessary delays.

"Cybersecurity risk assessment on a laptop screen displaying a 33% cyber score and 47 dark web breaches for ACME Dental. The report highlights security vulnerabilities such as missing SSL encryption, email impersonation risks, and HTTP security settings."

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What Clients Say About Us

Quick, Professional and Right On When I've Been in Need

"I sent a help ticket after work hours concerning something that I thought would be a "pretty big deal"; my work Chromebook screen was melted and I had no explanation for it. I wasn't put on trial, no in or out of school suspension, I didn't even get threatened with loss of recess ;) No questions were even asked and a new Chromebook was on my desk before I even arrived at school the next morning! Dependable Solutions has always been quick, professional and right on when I've been in need, quite often within minutes."

John Gracey

RHONDA GUENTZ

Wisconsin

The Understand Our Needs and Business

"The Dependable Solutions team has helped get our organization up to date with all of our IT needs. They have specialists in every area of IT and networks. A few short years ago we were severely deficient in many areas, but now we are up to date and can act proactively instead of reacting to IT issues. They operate as a partner and understand our needs and business. I would highly recommend!"

Kevin Truan

TYLER STAPLETON

Wisconsin

Quality IT Service

"Quality IT service provided by some of the smartest and kindest individuals I have met. This company will go out of their way to ensure you're up and running securely. By constantly contributing to charitable causes and helping out school districts/small businesses is not only admirable but I believe directly contributes to their success. Helping out those who need it most while helping to facilitate secure work and school environments is definitely worthy of a five star review."

John Gracey

NICK

Wisconsin

Professional, Knowledgeable and Cost Effective

"Excellent! Professional, knowledgeable, and cost effective. Choosing to outsource our company's IT needs was a risk that paid off, thanks to this team. They have the depth to understand all the various aspects of IT, from basic helpdesk questions to intense server and infrastructure development & implementation."

John Gracey

ANTHONY WEDGEWORTH

Wisconsin

Unstructured IT Leaves Too Many Gaps Unaddressed

When no one is responsible for managing technology, everyday problems quickly interrupt work. Employees lose access to files, computers slow down, systems stop working, and security concerns may go unnoticed. Businesses in La Crosse then face delayed tasks, frustrated staff, lost time, and unexpected costs.

The same issues often return because employees rely on temporary fixes and vendors are handled without a clear process. IT services provide consistent support, clear responsibility, and a practical plan for resolving problems, maintaining systems, and helping your team avoid repeated disruptions throughout each workday.

Why Choose Us As Your IT Services Provider

We start by taking a close look at your current technology setup. We start by taking a close look at your current technology setup. That means understanding the systems your team uses, how they use them, and where things tend to break down. From there, we put together an IT services plan that reflects what your business actually needs.

As an IT company in La Crosse, we take care of the ongoing tasks that tend to get overlooked. Keeping systems updated, checking that backups are working, managing user access, and reviewing security on a regular basis. When your team needs help, there is a clear and straightforward way to reach us. Regular maintenance and monitoring are part of how we manage IT, not an afterthought.

How Can We Help?

What Changes When IT Services Are in Place

Fewer Unexpected Disruptions

When those moments happen without an IT services partner in place, the time it takes to get back on track is often longer than it needs to be. We help reduce the frequency and duration of those disruptions through regular maintenance and monitoring.

Clearer Technology Visibility

When IT is managed without a consistent process, it's hard to know what systems are running, what needs attention, and what decisions are coming up. Our IT services give businesses in La Crosse a clearer view of their technology environment so nothing important gets overlooked.

Better Protection for Business Data

Data loss and security incidents often start small before they become visible problems. Our cybersecurity services in La Crosse put protective measures in place, so your business data has multiple layers of coverage at all times.

Reliable IT Support When It Matters

Staff have questions. Systems have quirks. When IT support is easy to reach and actually resolves the issue, your team stops losing time to workarounds and gets back to what they do best.

Industry Insights and IT Best Practices

Stay informed on IT strategies, security tips, and industry insights to help your business stay resilient, efficient, and secure.

Image Telling About: If Your Business Is Targeted By Ransomware

What You Should Know If Your Business Is Targeted By Ransomware

September 13, 20244 min read

It may not be news to you that business ransomware attacks are on the rise, but the numbers may leave you shocked.

In 2020 alone, there were close to 300 million ransomware attacks worldwide. The cost of ransom payments demanded by hackers are also increasing in tandem with the increase in attacks. According to a recent projection, the global annual cost of ransomware attacks will touch $20 billion by the end of 2021.

Offerings like ransomware-as-a-service have made it easier for criminals with little technical knowledge to become threat actors. These attackers are less predictable and seem to lack a code of ethics. For example, groups in the past had lists of organizations they wouldn’t attack, such as cancer treatment facilities. That’s often not the case anymore.

A ransomware attack can affect any organization, regardless of size or industry. However, small and mid-sized businesses are the most vulnerable since cybercriminals count on these businesses to lack the resources to battle cybercrime or the IT teams to frequently evaluate cybersecurity measures. Even though small and mid-sized businesses continue to be disproportionately affected by these nefarious attacks, reporting and notifications rarely make the news unless a huge corporation experiences a breach.

With ransomware expected to hit businesses every 11 seconds, always remember that it isn’t a question of IF but rather WHEN your business will face ransomware attacks. Keep in mind that with the right security solutions and measures in place, your business won’t have to experience a devastating breach. But first, there are a few things you should know if you experience a ransomware attack.

Before Reacting To A Ransomware Attack, Remember:

The FBI advises against paying a ransom because spending money does not guarantee the hackers will share the keys to decrypt your data. While the FBI is an American organization, they raise a good point for businesses across the globe.

It doesn’t make any sense to place your trust in cybercriminals who have already demonstrated that they aren’t afraid to break the law and take advantage of you for financial gain. However, many businesses find themselves in this situation because they don’t have sufficient security, backup or compliance measures, and are desperate to get their data back.

Keep in mind that another reason the FBI advises against giving in to ransomware demands is that you are encouraging criminals to conduct further attacks. If nobody ever paid ransom, it’s likely there wouldn’t be as many ransomware attacks. Criminals would have to find new ways to make money and would disregard ransomware as a viable venture.

In case you fall victim to a ransomware attack and have no option other than paying, “ransomware negotiators” are available for hire. In ransomware negotiations, the most crucial moment occurs long before the victim and hackers discuss the ransom. This is because by the time both sides start to discuss, hackers have already gained considerable control over the organization’s network by encrypting access to sensitive business data and other digital assets. The more data they encrypt, the greater the negotiating power they have.

So, even before you begin negotiations, you need to know how much data has been compromised and what negotiating methods have been employed in the past by the criminals. Professional ransomware negotiators can help at this stage. Although a ransomware negotiation rarely results in a ransom demand being totally withdrawn, it can significantly bring down the asking price.

Victims Of Business Ransomware Attacks Should Expect The Following:

  • The data will not be erased in a trustworthy manner. It will be sold, improperly handled or stored for future extortion attempts.

  • Multiple parties would have handled the exfiltrated data, making it insecure. Even if the hacker deletes a large portion of the data once the ransom is paid, other parties who had access to it may have made duplicates to make payment demands later.

  • Before a victim can respond to an extortion attempt, the data may get leaked either intentionally or inadvertently.

  • Even if the threat actor explicitly promises to release the encrypted data after payment, they may not keep their word.

Make Your Move Before It’s Too Late

You’re probably wondering what steps you can take right now to combat the menace of ransomware targeting vulnerable systems. Our best recommendation is layered security.

Since no security technology or measure is flawless or guaranteed, layered security assumes that attackers will infiltrate different layers of an organization’s defenses or have already done so. The goal of this approach is to provide multiple security measures so that if an attack gets past one security tool, there are others in place to help identify and stop the attack before your data is stolen.

If the idea of protecting your business is overwhelming, don’t worry. You don’t have to do it alone. Collaborate with an experienced partner like us to do the heavy lifting for you. Our cybersecurity expertise and knowledge will help you pave the way to a more secure future. To get started, contact us for a consultation.

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Frequently Asked Questions About IT Services in La Crosse

How do IT services help businesses in La Crosse stay secure?

Cybersecurity is a core part of the IT services we deliver. We put protections in place designed to reduce exposure to threats like phishing, ransomware, and unauthorized access. Businesses in La Crosse operating without these measures in place are typically more vulnerable than they realize.

What is the difference between IT services and an IT consulting engagement?

IT services generally refer to ongoing, managed support for your technology environment. IT consulting typically focuses on a specific project, decision, or strategy. We offer both, and many businesses in La Crosse use a combination depending on their current needs.

Do IT services cover data backup and recovery?

Yes. Data backup is a standard component of the IT services we provide. We set up and verify backup processes so that if something goes wrong, your business in La Crosse has a reliable way to recover critical information.

What types of businesses do you provide IT services for in La Crosse?

We work with small and mid-sized businesses across a range of industries in La Crosse. If your business depends on computers, networks, and software to operate, our IT services are built to support you.

How is working with a managed IT services provider different from hiring in-house IT staff?

Working with an MSP gives you access to a full team of IT professionals at a predictable monthly cost. In-house staff typically cover a narrower range of skills and come with higher fixed costs. As your IT services provider in La Crosse, we bring broader coverage across support, security, and IT consulting without the overhead of a full internal department.

Move Your Business Forward with Reliable IT Services

If your business in La Crosse is dealing with slow systems, growing security concerns, or IT that feels like it's always one step behind, we're ready to help. As a local IT company, we understand how businesses in this area operate, and we build our IT services around that context.

Contact us today to connect with our team. Whether you need ongoing managed IT support, IT consulting on a specific project, or a full review of your current setup, we're here to make IT a straightforward part of running your business.

Call (855) 788-4805 today or click the button below to schedule your appointment. We’re ready to jumpstart your IT journey.

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