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IT Services for Businesses Across Wisconsin

Reliable Technology for the Way You Work

Dependable Solutions helps businesses in Madison, La Crosse, and communities across Wisconsin stay productive, secure, and connected through coordinated IT support, cybersecurity, cloud solutions, and managed services.

OUR EXPERT TEAM KEEPS YOU SECURE AND COMPLIANT

Joe Ruskey

President

Tina Ruskey

Owner

Brandon Harris

CTO

Justin Hundt

Team Lead

Chris Evans

Team Lead

Jason Coughlin

Customer Success Engineer

Patrick Gokey

Azure Admin

Kyle Hoffman

Technical Project Manager

Matt Semrau

Network Engineer

Sushant Devgan

Server Engineer

Cody Leis

IT Technician

Dalton Hendrix

IT Technician

Hunter Stout

IT Technician

Mitchell Sadler

IT Technician

Blaine Irish

Server Engineer

Steve Daniel

Managed Services Manager

Mohd Daud

Service Desk Tech

Ethan Nevsimal

Service Desk Tech

Madison Linder

IT Technician

Chad Kuhns

IT Technician

Zach Thomas

IT Technician

Tony Wedgeworth

COO

Angela Pendleton Ford

IT Dispatcher

Nick Clark

IT Dispatcher

Joseph Ruskey

Cloud & Security Engineer

Michael Savage

Team Lead

Simon

IT Technician

Chris Timmerman

IT Technician

Tim Hill

Professional Services Manager

Riley Judkins

Riley Judkins

IT Onboarding Specialist

Lee Hemmersbach

Lee Hemmersbach

Service Desk Tech

How Our IT Services Work

Every business in Wisconsin runs on a different mix of software, staff, and habits. Our IT Services in Wisconsin start with understanding that mix, then build support, security, and planning around how your team works.

Initial Assessment

We start by reviewing your devices, network, software, and current pain points, so IT services are shaped by what your business in Wisconsin actually needs, not a generic checklist.

Ongoing Support

Once we understand your environment, our IT services provide help desk access, monitoring, and maintenance, so small issues get resolved before they slow down your team in Wisconsin.

Security Layers

Cybersecurity is built into our IT services from the start, covering endpoint protection, email filtering, and access controls that reduce risk for businesses across Wisconsin every day.

Regular Reviews

We check in regularly to review what is working, plan upcoming changes, and keep your IT services aligned with where your business in Wisconsin is actually headed next.

"Cybersecurity risk assessment on a laptop screen displaying a 33% cyber score and 47 dark web breaches for ACME Dental. The report highlights security vulnerabilities such as missing SSL encryption, email impersonation risks, and HTTP security settings."

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What Clients Say About Us

Quick, Professional and Right On When I've Been in Need

"I sent a help ticket after work hours concerning something that I thought would be a "pretty big deal"; my work Chromebook screen was melted and I had no explanation for it. I wasn't put on trial, no in or out of school suspension, I didn't even get threatened with loss of recess ;) No questions were even asked and a new Chromebook was on my desk before I even arrived at school the next morning! Dependable Solutions has always been quick, professional and right on when I've been in need, quite often within minutes."

John Gracey

RHONDA GUENTZ

Wisconsin

The Understand Our Needs and Business

"The Dependable Solutions team has helped get our organization up to date with all of our IT needs. They have specialists in every area of IT and networks. A few short years ago we were severely deficient in many areas, but now we are up to date and can act proactively instead of reacting to IT issues. They operate as a partner and understand our needs and business. I would highly recommend!"

Kevin Truan

TYLER STAPLETON

Wisconsin

Quality IT Service

"Quality IT service provided by some of the smartest and kindest individuals I have met. This company will go out of their way to ensure you're up and running securely. By constantly contributing to charitable causes and helping out school districts/small businesses is not only admirable but I believe directly contributes to their success. Helping out those who need it most while helping to facilitate secure work and school environments is definitely worthy of a five star review."

John Gracey

NICK

Wisconsin

Professional, Knowledgeable and Cost Effective

"Excellent! Professional, knowledgeable, and cost effective. Choosing to outsource our company's IT needs was a risk that paid off, thanks to this team. They have the depth to understand all the various aspects of IT, from basic helpdesk questions to intense server and infrastructure development & implementation."

John Gracey

ANTHONY WEDGEWORTH

Wisconsin

When Support Gaps Slow Your Business Down

Computers slow down, employees get locked out, emails stop working, and important files become hard to find. When no one is managing these systems, small issues delay projects, interrupt customer service, and leave staff unsure where to turn for help.

Over time, missed updates, unchecked backups, and unnoticed security risks create larger problems across the entire business. Employees lose hours working around technology instead of doing their jobs. IT services provide ongoing support, regular system care, and a clear plan to keep daily operations more reliable and easier to manage.

How We Make A Difference Through IT Services

Technology often becomes harder to manage as new devices, software, and security tools are added over time. We begin by reviewing your current setup, risks, support needs, and how your team uses technology each day.

From that review, we create an IT services plan based on your actual environment. Our technicians document your systems, monitor important areas, respond to support needs, strengthen security, and recommend practical improvements. With more than 20 years of experience, we provide steady guidance without pushing changes your business does not need.

How Can We Help?

Our IT Services

Help Desk Support

Your staff should be able to reach a real technician instead of a phone tree. Without that access, small login and email issues sit unresolved for hours while work stalls. Our IT services connect your team to technicians who know your setup and respond without unnecessary delays.

  • Help desk access for common login and email issues.

  • Tickets tracked so nothing gets lost in email threads.

  • Remote troubleshooting for most day to day problems.

  • Escalation paths for issues that need deeper attention.

Remote and On-Site Help

Most technology problems should be solvable without waiting for someone to physically show up at your office. Without remote access options, even small issues can mean waiting for someone to arrive in person. Our IT services resolve most issues remotely and send a technician on site across Wisconsin when hands on work is needed.

  • Remote support for most day to day computer issues.

  • On site visits scheduled across Wisconsin when needed.

  • Hardware setup and installation handled in person.

  • Support available for single offices and multiple sites.

Layered Cybersecurity

Your business should be able to open email and log in each day without wondering if today is the day something slips through. Without layered protection, one weak password or missed patch can expose an entire business to a serious incident. Our IT services build layered security into daily operations through endpoint protection, email filtering, and access controls.

  • Endpoint protection installed on laptops, desktops, and servers.

  • Email filtering that helps catch phishing attempts early.

  • Multi factor authentication configured on critical accounts.

  • Ongoing monitoring for unusual account or login activity.

Cloud and Microsoft 365

Your team should be able to work from the office, from home, or from a client site without losing access to files. Without a managed cloud setup, permissions drift, storage gets disorganized, and staff lose time hunting for the right document. Our IT services manage Microsoft 365 and cloud tools so your team in Wisconsin stays connected.

  • Microsoft 365 setup, licensing review, and configuration.

  • Secure file storage and sharing across devices.

  • Permission reviews to keep access aligned with roles.

  • Support for Teams, SharePoint, and OneDrive questions.

Backup and Recovery

Your files should be recoverable no matter what happens to the device or server they were sitting on. Without tested backups, businesses often discover too late that a backup exists but cannot actually be restored. Our IT services configure automated backups and test restores regularly, so recovery is not something you find out about during an emergency.

  • Automated backup scheduling across critical systems.

  • Off site storage so a local incident does not erase copies.

  • Regular restore testing to confirm backups actually work.

  • Recovery planning documented ahead of time, not during a crisis.

IT Consulting

Technology decisions should connect to where your business is actually headed, not just what broke most recently. Without that planning, businesses add tools one at a time and end up with overlap, unused licenses, and gaps nobody owns. Our IT services include consulting that reviews your environment and builds a practical roadmap tied to your goals.

  • Technology roadmap tied to business priorities.

  • Vendor guidance when evaluating new tools or services.

  • Reviews to find unused or overlapping software.

  • Planning support ahead of growth or office changes.

Industry Insights and IT Best Practices

Stay informed on IT strategies, security tips, and industry insights to help your business stay resilient, efficient, and secure.

Image Describing: Defending Small Businesses: Prioritizing Cybersecurity in the Digital Age

Defending Small Businesses: Prioritizing Cybersecurity in the Digital Age

April 30, 20243 min read

Empowering Proactive Cyber Defense with Dependable Solutions

In recent years, the threat landscape for small businesses has evolved dramatically, with cyberattacks becoming more frequent, sophisticated, and devastating. Despite the common misconception that hackers primarily target large enterprises, small businesses are increasingly in the crosshairs of cybercriminals. This shift is fueled by several factors, including the perception that smaller companies have weaker security measures and are less prepared to handle cyber threats.

Understanding the Growing Threat Landscape

46% of all cyber breaches impact businesses with fewer than 1,000 employees, highlighting the prevalence of attacks on small and midsize companies. Cybercriminals are adept at exploiting vulnerabilities within the defenses of small and medium-sized businesses (SMBs) for various malicious purposes. One of their primary objectives is financial gain, which they achieve through tactics like ransomware attacks. These attacks involve encrypting critical data and demanding a ransom for its release, causing significant financial strain and operational disruption to SMBs. Moreover, cybercriminals target SMBs for data theft, aiming to steal sensitive information such as customer credentials, financial records, and proprietary data. This stolen data can be sold on the dark web or used for identity theft, leading to severe repercussions for both the affected businesses and their customers. Additionally, cybercriminals may engage in business disruption attacks, such as Distributed Denial of Service (DDoS) attacks, which overwhelm a company’s network infrastructure, rendering its services inaccessible to customers. Overall, cybercriminals exploit SMB vulnerabilities not only for immediate financial gain but also to cause lasting damage to their reputation, trustworthiness, and operational continuity.

The Impact of Cyberattacks

The consequences of cyberattacks on small businesses can be severe and far-reaching:

  • Financial Loss: 95% of cybersecurity incidents at SMBs cost between $826 and $653,587, a significant financial burden that can cripple operations and profitability.

  • Operational Disruption: 50% of SMBs report taking 24 hours or longer to recover from an attack, leading to downtime, lost productivity, and customer trust erosion.

  • Reputation Damage: 55% of people in the U.S. would be less likely to continue doing business with companies that have experienced a breach, underscoring the importance of maintaining a strong cybersecurity posture.

The Need for Proactive Defense

Given these challenges, small businesses must prioritize cybersecurity as a fundamental aspect of their operations. Investing in robust defense measures and proactive strategies is no longer optional but essential for survival and growth in today’s digital landscape.

Key Strategies for Small Business Cybersecurity

  1. Risk Assessment: Conduct regular assessments to identify and mitigate potential vulnerabilities in your systems, networks, and processes.

  2. Employee Training: Educate your staff about cybersecurity best practices, including recognizing phishing attempts, creating strong passwords, and reporting suspicious activities.

  3. Data Protection: Implement encryption, access controls, and data backup procedures to safeguard sensitive information from unauthorized access and loss.

  4. Security Tools: Invest in antivirus software, firewalls, VPNs, and other cybersecurity tools to detect and prevent threats proactively.

  5. Incident Response Plan: Develop and regularly update an incident response plan to effectively address and mitigate the impact of cyber incidents.

  6. Cyber Insurance: Consider obtaining cyber insurance coverage to help mitigate financial losses and recovery costs in the event of a cyberattack.

Partnering with Dependable Solutions for Proactive Cybersecurity

At Dependable Solutions, we understand the challenges faced by small businesses in defending against cyber threats. Our comprehensive suite of cybersecurity services is designed to empower small businesses to be proactive rather than reactive in their defense strategies. By partnering with Dependable Solutions, small businesses gain access to cutting-edge security tools, expert guidance, and proactive threat monitoring. Together, we can fortify your digital defenses, mitigate risks, and ensure that your business remains resilient in the face of evolving cyber threats. Let’s team up to safeguard your future success.

Conclusion: Securing Your Future

In conclusion, the importance of protecting small businesses from cyber threats cannot be overstated. As attacks continue to increase in frequency and sophistication, proactive cybersecurity measures are vital for safeguarding sensitive data, preserving customer trust, and ensuring business continuity. By adopting a proactive defense mindset, staying informed about emerging threats, and implementing robust cybersecurity strategies, small businesses can navigate the digital landscape with confidence and resilience.

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Frequently Asked Questions About IT Services in Wisconsin

What are IT services?

IT services cover the ongoing support, security, and planning that keep a business technology environment running. We bring help desk support, network monitoring, security protections, cloud management, and consulting together for businesses across Wisconsin.

How are IT services different from IT support?

IT support usually means help desk access and troubleshooting when something breaks. Our IT services include that support along with monitoring, security protections, backups, and planning, giving your business a broader layer of coverage.

How do I know if my business needs IT services?

You may need IT services if your team is losing time to recurring technology problems, security concerns keep coming up, or one person is handling every request. We help businesses in Wisconsin figure out where support actually makes a difference.

Can IT services help with Microsoft 365 and the cloud?

Yes. Our IT services include Microsoft 365 setup, licensing review, and cloud file management, so your team in Wisconsin can access files and email securely from wherever they are working.

How long does it take to get started with a new IT services provider?

Getting started usually begins with a review of your current systems, so timelines depend on the size and complexity of your environment. We walk through that process with your business before making any changes.

Move Your Business Forward with Reliable IT Services

If your business in La Crosse is dealing with slow systems, growing security concerns, or IT that feels like it's always one step behind, we're ready to help. As a local IT company, we understand how businesses in this area operate, and we build our IT services around that context.

Contact us today to connect with our team. Whether you need ongoing managed IT support, IT consulting on a specific project, or a full review of your current setup, we're here to make IT a straightforward part of running your business.

Call (855) 788-4805 today or click the button below to schedule your appointment. We’re ready to jumpstart your IT journey.

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