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IT Services for Businesses Across Wisconsin

Reliable Technology for the Way You Work

Dependable Solutions helps businesses in Madison, La Crosse, and communities across Wisconsin stay productive, secure, and connected through coordinated IT support, cybersecurity, cloud solutions, and managed services.

OUR EXPERT TEAM KEEPS YOU SECURE AND COMPLIANT

Joe Ruskey

President

Tina Ruskey

Owner

Brandon Harris

CTO

Justin Hundt

Team Lead

Chris Evans

Team Lead

Jason Coughlin

Customer Success Engineer

Patrick Gokey

Azure Admin

Kyle Hoffman

Technical Project Manager

Matt Semrau

Network Engineer

Sushant Devgan

Server Engineer

Cody Leis

IT Technician

Dalton Hendrix

IT Technician

Hunter Stout

IT Technician

Mitchell Sadler

IT Technician

Blaine Irish

Server Engineer

Steve Daniel

Managed Services Manager

Mohd Daud

Service Desk Tech

Ethan Nevsimal

Service Desk Tech

Madison Linder

IT Technician

Chad Kuhns

IT Technician

Zach Thomas

IT Technician

Tony Wedgeworth

COO

Angela Pendleton Ford

IT Dispatcher

Nick Clark

IT Dispatcher

Joseph Ruskey

Cloud & Security Engineer

Michael Savage

Team Lead

Simon

IT Technician

Chris Timmerman

IT Technician

Tim Hill

Professional Services Manager

Riley Judkins

Riley Judkins

IT Onboarding Specialist

Lee Hemmersbach

Lee Hemmersbach

Service Desk Tech

How Our IT Services Work

Every business in Wisconsin runs on a different mix of software, staff, and habits. Our IT Services in Wisconsin start with understanding that mix, then build support, security, and planning around how your team works.

Initial Assessment

We start by reviewing your devices, network, software, and current pain points, so IT services are shaped by what your business in Wisconsin actually needs, not a generic checklist.

Ongoing Support

Once we understand your environment, our IT services provide help desk access, monitoring, and maintenance, so small issues get resolved before they slow down your team in Wisconsin.

Security Layers

Cybersecurity is built into our IT services from the start, covering endpoint protection, email filtering, and access controls that reduce risk for businesses across Wisconsin every day.

Regular Reviews

We check in regularly to review what is working, plan upcoming changes, and keep your IT services aligned with where your business in Wisconsin is actually headed next.

"Cybersecurity risk assessment on a laptop screen displaying a 33% cyber score and 47 dark web breaches for ACME Dental. The report highlights security vulnerabilities such as missing SSL encryption, email impersonation risks, and HTTP security settings."

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What Clients Say About Us

Quick, Professional and Right On When I've Been in Need

"I sent a help ticket after work hours concerning something that I thought would be a "pretty big deal"; my work Chromebook screen was melted and I had no explanation for it. I wasn't put on trial, no in or out of school suspension, I didn't even get threatened with loss of recess ;) No questions were even asked and a new Chromebook was on my desk before I even arrived at school the next morning! Dependable Solutions has always been quick, professional and right on when I've been in need, quite often within minutes."

John Gracey

RHONDA GUENTZ

Wisconsin

The Understand Our Needs and Business

"The Dependable Solutions team has helped get our organization up to date with all of our IT needs. They have specialists in every area of IT and networks. A few short years ago we were severely deficient in many areas, but now we are up to date and can act proactively instead of reacting to IT issues. They operate as a partner and understand our needs and business. I would highly recommend!"

Kevin Truan

TYLER STAPLETON

Wisconsin

Quality IT Service

"Quality IT service provided by some of the smartest and kindest individuals I have met. This company will go out of their way to ensure you're up and running securely. By constantly contributing to charitable causes and helping out school districts/small businesses is not only admirable but I believe directly contributes to their success. Helping out those who need it most while helping to facilitate secure work and school environments is definitely worthy of a five star review."

John Gracey

NICK

Wisconsin

Professional, Knowledgeable and Cost Effective

"Excellent! Professional, knowledgeable, and cost effective. Choosing to outsource our company's IT needs was a risk that paid off, thanks to this team. They have the depth to understand all the various aspects of IT, from basic helpdesk questions to intense server and infrastructure development & implementation."

John Gracey

ANTHONY WEDGEWORTH

Wisconsin

When Support Gaps Slow Your Business Down

Computers slow down, employees get locked out, emails stop working, and important files become hard to find. When no one is managing these systems, small issues delay projects, interrupt customer service, and leave staff unsure where to turn for help.

Over time, missed updates, unchecked backups, and unnoticed security risks create larger problems across the entire business. Employees lose hours working around technology instead of doing their jobs. IT services provide ongoing support, regular system care, and a clear plan to keep daily operations more reliable and easier to manage.

How We Make A Difference Through IT Services

Technology often becomes harder to manage as new devices, software, and security tools are added over time. We begin by reviewing your current setup, risks, support needs, and how your team uses technology each day.

From that review, we create an IT services plan based on your actual environment. Our technicians document your systems, monitor important areas, respond to support needs, strengthen security, and recommend practical improvements. With more than 20 years of experience, we provide steady guidance without pushing changes your business does not need.

How Can We Help?

Our IT Services

Help Desk Support

Your staff should be able to reach a real technician instead of a phone tree. Without that access, small login and email issues sit unresolved for hours while work stalls. Our IT services connect your team to technicians who know your setup and respond without unnecessary delays.

  • Help desk access for common login and email issues.

  • Tickets tracked so nothing gets lost in email threads.

  • Remote troubleshooting for most day to day problems.

  • Escalation paths for issues that need deeper attention.

Remote and On-Site Help

Most technology problems should be solvable without waiting for someone to physically show up at your office. Without remote access options, even small issues can mean waiting for someone to arrive in person. Our IT services resolve most issues remotely and send a technician on site across Wisconsin when hands on work is needed.

  • Remote support for most day to day computer issues.

  • On site visits scheduled across Wisconsin when needed.

  • Hardware setup and installation handled in person.

  • Support available for single offices and multiple sites.

Layered Cybersecurity

Your business should be able to open email and log in each day without wondering if today is the day something slips through. Without layered protection, one weak password or missed patch can expose an entire business to a serious incident. Our IT services build layered security into daily operations through endpoint protection, email filtering, and access controls.

  • Endpoint protection installed on laptops, desktops, and servers.

  • Email filtering that helps catch phishing attempts early.

  • Multi factor authentication configured on critical accounts.

  • Ongoing monitoring for unusual account or login activity.

Cloud and Microsoft 365

Your team should be able to work from the office, from home, or from a client site without losing access to files. Without a managed cloud setup, permissions drift, storage gets disorganized, and staff lose time hunting for the right document. Our IT services manage Microsoft 365 and cloud tools so your team in Wisconsin stays connected.

  • Microsoft 365 setup, licensing review, and configuration.

  • Secure file storage and sharing across devices.

  • Permission reviews to keep access aligned with roles.

  • Support for Teams, SharePoint, and OneDrive questions.

Backup and Recovery

Your files should be recoverable no matter what happens to the device or server they were sitting on. Without tested backups, businesses often discover too late that a backup exists but cannot actually be restored. Our IT services configure automated backups and test restores regularly, so recovery is not something you find out about during an emergency.

  • Automated backup scheduling across critical systems.

  • Off site storage so a local incident does not erase copies.

  • Regular restore testing to confirm backups actually work.

  • Recovery planning documented ahead of time, not during a crisis.

IT Consulting

Technology decisions should connect to where your business is actually headed, not just what broke most recently. Without that planning, businesses add tools one at a time and end up with overlap, unused licenses, and gaps nobody owns. Our IT services include consulting that reviews your environment and builds a practical roadmap tied to your goals.

  • Technology roadmap tied to business priorities.

  • Vendor guidance when evaluating new tools or services.

  • Reviews to find unused or overlapping software.

  • Planning support ahead of growth or office changes.

Industry Insights and IT Best Practices

Stay informed on IT strategies, security tips, and industry insights to help your business stay resilient, efficient, and secure.

Cybersecurity

Decoding Cybersecurity Jargon: EDR, XDR, SIEM, and SOAR Explained

April 10, 20243 min read

Decoding Cybersecurity Jargon: EDR, XDR, SIEM, and SOAR Explained

In the ever-evolving landscape of cybersecurity, understanding complex terms like EDR, XDR, SIEM, and SOAR is essential. These acronyms represent powerful tools and strategies that can make a significant difference in defending against cyber threats. Let’s dive deeper into each of these concepts to gain a comprehensive understanding of their roles and distinctions.

Deciphering EDR and XDR

EDR, or Endpoint Detection and Response, serves as a crucial component in cybersecurity. It focuses on monitoring and responding to activities on endpoints, acting as a vigilant guardian for each device. EDR is adept at detecting suspicious behavior and swiftly containing threats, providing valuable insights into endpoint incidents and automating response actions.

On the other hand, XDR, or Extended Detection and Response, takes the capabilities of EDR to a broader level. While EDR focuses primarily on endpoints, XDR expands its scope to cover multiple domains, including networks, servers, cloud workloads, and more. This holistic approach offers a panoramic view of the entire security landscape, enhancing visibility and enabling proactive threat management across various vectors.

XDR leverages data correlation from diverse security sources, facilitating rapid threat detection and mitigation before risks escalate. Its integrated approach and advanced detection mechanisms bolster security operations, fostering a proactive stance against evolving threats.

Distinguishing XDR from SIEM

While both XDR and SIEM (Security Information and Event Management) aim to enhance security, they operate differently. SIEM focuses on collecting and analyzing log data from various sources to provide insights into security events and anomalies. In contrast, XDR integrates behavior analysis, threat intelligence, and advanced analytics for proactive threat detection and response, going beyond passive analysis to actively defend against threats.

Setting XDR Apart from SOAR

In the realm of automated response, XDR and SOAR (Security Orchestration, Automation, and Response) fulfill distinct roles. SOAR platforms require intricate configurations and are typically suited for advanced security teams. In contrast, XDR provides a simpler, more intuitive approach to automated response actions, bridging the gap between detection and response without the complexity of extensive coding or integration efforts.

Exploring MXDR: Managed Extended Detection and Response

MXDR, or Managed Extended Detection and Response, brings managed services into the XDR landscape. It offers a comprehensive solution encompassing security analytics, threat hunting, and rapid response capabilities across endpoints, networks, and cloud environments. MXDR combines the power of XDR with expert management, providing organizations with a robust defense strategy against evolving threats.

The Rise of XDR: Benefits and Advantages

XDR’s ascent in the cybersecurity arena is fueled by its numerous benefits:

  1. Reduced Mean Time to Detect (MTTD): Swift identification of threats

  2. Accelerated investigation and triage (MTTI): Efficient response to incidents

  3. Faster response times (MTTR): Minimized impact of cyber threats

  4. Improved visibility: Comprehensive insights across the security ecosystem

Additionally, AI-driven automation within XDR solutions streamlines security operations, empowering organizations to proactively safeguard their digital assets.

Navigating the Cybersecurity Landscape

In conclusion, navigating the cybersecurity landscape requires a clear understanding of these terminologies and their functionalities. EDR, XDR, SIEM, SOAR, and MXDR each play a vital role in fortifying defenses, and choosing the right combination can significantly enhance an organization’s security posture in an increasingly digital world. Stay informed, stay vigilant, and leverage these advanced cybersecurity tools to stay ahead of cyber threats.

IT Help Desk Team

IT Help Desk Team

We're fully dedicated to assisting local businesses in improving their technology to gain a competitive edge in their industries. Our team of dedicated professionals are focused on delivering exceptional IT services and solutions. With extensive expertise and practical experience, we ensure that our clients receive top-quality support and guidance for their IT projects.

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Frequently Asked Questions About IT Services in Wisconsin

What are IT services?

IT services cover the ongoing support, security, and planning that keep a business technology environment running. We bring help desk support, network monitoring, security protections, cloud management, and consulting together for businesses across Wisconsin.

How are IT services different from IT support?

IT support usually means help desk access and troubleshooting when something breaks. Our IT services include that support along with monitoring, security protections, backups, and planning, giving your business a broader layer of coverage.

How do I know if my business needs IT services?

You may need IT services if your team is losing time to recurring technology problems, security concerns keep coming up, or one person is handling every request. We help businesses in Wisconsin figure out where support actually makes a difference.

Can IT services help with Microsoft 365 and the cloud?

Yes. Our IT services include Microsoft 365 setup, licensing review, and cloud file management, so your team in Wisconsin can access files and email securely from wherever they are working.

How long does it take to get started with a new IT services provider?

Getting started usually begins with a review of your current systems, so timelines depend on the size and complexity of your environment. We walk through that process with your business before making any changes.

Move Your Business Forward with Reliable IT Services

If your business in La Crosse is dealing with slow systems, growing security concerns, or IT that feels like it's always one step behind, we're ready to help. As a local IT company, we understand how businesses in this area operate, and we build our IT services around that context.

Contact us today to connect with our team. Whether you need ongoing managed IT support, IT consulting on a specific project, or a full review of your current setup, we're here to make IT a straightforward part of running your business.

Call (855) 788-4805 today or click the button below to schedule your appointment. We’re ready to jumpstart your IT journey.

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