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IT Services for Businesses Across Wisconsin

Reliable Technology for the Way You Work

Dependable Solutions helps businesses in Madison, La Crosse, and communities across Wisconsin stay productive, secure, and connected through coordinated IT support, cybersecurity, cloud solutions, and managed services.

OUR EXPERT TEAM KEEPS YOU SECURE AND COMPLIANT

Joe Ruskey

President

Tina Ruskey

Owner

Brandon Harris

CTO

Justin Hundt

Team Lead

Chris Evans

Team Lead

Jason Coughlin

Customer Success Engineer

Patrick Gokey

Azure Admin

Kyle Hoffman

Technical Project Manager

Matt Semrau

Network Engineer

Sushant Devgan

Server Engineer

Cody Leis

IT Technician

Dalton Hendrix

IT Technician

Hunter Stout

IT Technician

Mitchell Sadler

IT Technician

Blaine Irish

Server Engineer

Steve Daniel

Managed Services Manager

Mohd Daud

Service Desk Tech

Ethan Nevsimal

Service Desk Tech

Madison Linder

IT Technician

Chad Kuhns

IT Technician

Zach Thomas

IT Technician

Tony Wedgeworth

COO

Angela Pendleton Ford

IT Dispatcher

Nick Clark

IT Dispatcher

Joseph Ruskey

Cloud & Security Engineer

Michael Savage

Team Lead

Simon

IT Technician

Chris Timmerman

IT Technician

Tim Hill

Professional Services Manager

Riley Judkins

Riley Judkins

IT Onboarding Specialist

Lee Hemmersbach

Lee Hemmersbach

Service Desk Tech

How Our IT Services Work

Every business in Wisconsin runs on a different mix of software, staff, and habits. Our IT Services in Wisconsin start with understanding that mix, then build support, security, and planning around how your team works.

Initial Assessment

We start by reviewing your devices, network, software, and current pain points, so IT services are shaped by what your business in Wisconsin actually needs, not a generic checklist.

Ongoing Support

Once we understand your environment, our IT services provide help desk access, monitoring, and maintenance, so small issues get resolved before they slow down your team in Wisconsin.

Security Layers

Cybersecurity is built into our IT services from the start, covering endpoint protection, email filtering, and access controls that reduce risk for businesses across Wisconsin every day.

Regular Reviews

We check in regularly to review what is working, plan upcoming changes, and keep your IT services aligned with where your business in Wisconsin is actually headed next.

"Cybersecurity risk assessment on a laptop screen displaying a 33% cyber score and 47 dark web breaches for ACME Dental. The report highlights security vulnerabilities such as missing SSL encryption, email impersonation risks, and HTTP security settings."

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What Clients Say About Us

Quick, Professional and Right On When I've Been in Need

"I sent a help ticket after work hours concerning something that I thought would be a "pretty big deal"; my work Chromebook screen was melted and I had no explanation for it. I wasn't put on trial, no in or out of school suspension, I didn't even get threatened with loss of recess ;) No questions were even asked and a new Chromebook was on my desk before I even arrived at school the next morning! Dependable Solutions has always been quick, professional and right on when I've been in need, quite often within minutes."

John Gracey

RHONDA GUENTZ

Wisconsin

The Understand Our Needs and Business

"The Dependable Solutions team has helped get our organization up to date with all of our IT needs. They have specialists in every area of IT and networks. A few short years ago we were severely deficient in many areas, but now we are up to date and can act proactively instead of reacting to IT issues. They operate as a partner and understand our needs and business. I would highly recommend!"

Kevin Truan

TYLER STAPLETON

Wisconsin

Quality IT Service

"Quality IT service provided by some of the smartest and kindest individuals I have met. This company will go out of their way to ensure you're up and running securely. By constantly contributing to charitable causes and helping out school districts/small businesses is not only admirable but I believe directly contributes to their success. Helping out those who need it most while helping to facilitate secure work and school environments is definitely worthy of a five star review."

John Gracey

NICK

Wisconsin

Professional, Knowledgeable and Cost Effective

"Excellent! Professional, knowledgeable, and cost effective. Choosing to outsource our company's IT needs was a risk that paid off, thanks to this team. They have the depth to understand all the various aspects of IT, from basic helpdesk questions to intense server and infrastructure development & implementation."

John Gracey

ANTHONY WEDGEWORTH

Wisconsin

When Support Gaps Slow Your Business Down

Computers slow down, employees get locked out, emails stop working, and important files become hard to find. When no one is managing these systems, small issues delay projects, interrupt customer service, and leave staff unsure where to turn for help.

Over time, missed updates, unchecked backups, and unnoticed security risks create larger problems across the entire business. Employees lose hours working around technology instead of doing their jobs. IT services provide ongoing support, regular system care, and a clear plan to keep daily operations more reliable and easier to manage.

How We Make A Difference Through IT Services

Technology often becomes harder to manage as new devices, software, and security tools are added over time. We begin by reviewing your current setup, risks, support needs, and how your team uses technology each day.

From that review, we create an IT services plan based on your actual environment. Our technicians document your systems, monitor important areas, respond to support needs, strengthen security, and recommend practical improvements. With more than 20 years of experience, we provide steady guidance without pushing changes your business does not need.

How Can We Help?

Our IT Services

Help Desk Support

Your staff should be able to reach a real technician instead of a phone tree. Without that access, small login and email issues sit unresolved for hours while work stalls. Our IT services connect your team to technicians who know your setup and respond without unnecessary delays.

  • Help desk access for common login and email issues.

  • Tickets tracked so nothing gets lost in email threads.

  • Remote troubleshooting for most day to day problems.

  • Escalation paths for issues that need deeper attention.

Remote and On-Site Help

Most technology problems should be solvable without waiting for someone to physically show up at your office. Without remote access options, even small issues can mean waiting for someone to arrive in person. Our IT services resolve most issues remotely and send a technician on site across Wisconsin when hands on work is needed.

  • Remote support for most day to day computer issues.

  • On site visits scheduled across Wisconsin when needed.

  • Hardware setup and installation handled in person.

  • Support available for single offices and multiple sites.

Layered Cybersecurity

Your business should be able to open email and log in each day without wondering if today is the day something slips through. Without layered protection, one weak password or missed patch can expose an entire business to a serious incident. Our IT services build layered security into daily operations through endpoint protection, email filtering, and access controls.

  • Endpoint protection installed on laptops, desktops, and servers.

  • Email filtering that helps catch phishing attempts early.

  • Multi factor authentication configured on critical accounts.

  • Ongoing monitoring for unusual account or login activity.

Cloud and Microsoft 365

Your team should be able to work from the office, from home, or from a client site without losing access to files. Without a managed cloud setup, permissions drift, storage gets disorganized, and staff lose time hunting for the right document. Our IT services manage Microsoft 365 and cloud tools so your team in Wisconsin stays connected.

  • Microsoft 365 setup, licensing review, and configuration.

  • Secure file storage and sharing across devices.

  • Permission reviews to keep access aligned with roles.

  • Support for Teams, SharePoint, and OneDrive questions.

Backup and Recovery

Your files should be recoverable no matter what happens to the device or server they were sitting on. Without tested backups, businesses often discover too late that a backup exists but cannot actually be restored. Our IT services configure automated backups and test restores regularly, so recovery is not something you find out about during an emergency.

  • Automated backup scheduling across critical systems.

  • Off site storage so a local incident does not erase copies.

  • Regular restore testing to confirm backups actually work.

  • Recovery planning documented ahead of time, not during a crisis.

IT Consulting

Technology decisions should connect to where your business is actually headed, not just what broke most recently. Without that planning, businesses add tools one at a time and end up with overlap, unused licenses, and gaps nobody owns. Our IT services include consulting that reviews your environment and builds a practical roadmap tied to your goals.

  • Technology roadmap tied to business priorities.

  • Vendor guidance when evaluating new tools or services.

  • Reviews to find unused or overlapping software.

  • Planning support ahead of growth or office changes.

Industry Insights and IT Best Practices

Stay informed on IT strategies, security tips, and industry insights to help your business stay resilient, efficient, and secure.

Guess Who’s Already Inside

Guess Who’s Already Inside

April 06, 20264 min read

Your phone is more than a phone. It is a wallet, a filing cabinet, a work desk, and a personal vault and hackers know it. The same goes for laptops and tablets, which store everything from financial records to business emails.

 

Cyber threats are no longer confined to corporate networks. Personal devices are prime targets, and one weak link can put both personal and professional data at risk. Ransomware and extortion incidents surged by 67% in 2023, showing just how aggressively cybercriminals are targeting individuals and businesses alike.

 

With remote work, cloud access, and bring-your-own-device policies, the line between personal and business security has blurred. A single compromised device can expose sensitive company data, making cybersecurity a shared responsibility, not just an IT department problem.

 

The good news is that protecting personal devices does not have to be complicated. This guide will show you how to stay safe, whether at home, on public networks, or anywhere in between.

 

Keep Devices Updated

 

Hackers love outdated software. When a device runs on an old operating system, or an app has not been updated in months, it becomes an easy target for cybercriminals looking to exploit security gaps.

 

Many cyberattacks take advantage of known vulnerabilities.. issues that have already been patched in newer updates. If a device is behind on updates, it essentially leaves the front door wide open.

 

To prevent any issues, turn on automatic updates for your operating system, apps, and security software so you never miss a fix. Beyond that, regularly update browsers, firmware, and plugins, especially for tools that handle sensitive data. Even a small delay in patching can leave a system exposed.

 

Use Strong Authentication

 

A weak password is like a flimsy lock on your front door. It might keep out casual intruders, but a determined hacker can break in with minimal effort.

 

Password breaches are one of the most common ways cybercriminals gain access to personal and business data. Once they crack one account, they often try the same password on other platforms, making reused passwords a huge security risk.

 

One of the best ways to prevent unauthorized access is by enabling multi-factor authentication (MFA) on important accounts, such as banking, email, and cloud storage. MFA requires a second form of verification, like a fingerprint or a one-time code, making it significantly harder for hackers to break in, even if they steal a password.

 

You also need strong, unique passwords for every account. Avoid simple, predictable choices like "password123" or birthdays. Consider using a password manager to generate and store complex credentials securely.

 

Secure Your Internet Connection

 

An internet connection is only as secure as the network it runs on. Unsecured Wi-Fi makes it easy for hackers to intercept sensitive information, steal credentials, and even take control of connected devices. Without proper security, cybercriminals can exploit weak routers, spy on internet traffic, or plant malware on a device before a user even realizes what happened.

 

To protect your network, start by using strong encryption on your home Wi-Fi. Modern routers support WPA3 encryption, which provides better protection against cyber threats than older WPA2 or WEP standards. Changing the default router password is also essential since many factory-set credentials are easy for attackers to guess.

 

Public Wi-Fi poses another major risk. If you must access sensitive accounts while on an unsecured network, use a VPN to encrypt your data and prevent unauthorized snooping.

 

Watch Out for Phishing and Scams

 

Hackers do not need sophisticated tools to steal data when they can simply trick people into handing it over. Phishing scams remain one of the most effective cyberattacks because they rely on deception rather than technical exploits.

 

Cybercriminals send fake emails, text messages, or create bogus websites designed to steal passwords, financial details, or other sensitive information. Clicking the wrong link or entering credentials on a fraudulent site can give hackers full access to personal and business accounts.

 

The best defense against phishing is caution. Research conducted in 2023 found that 10.4 percent of employees worldwide clicked on malicious links, and over 60 percent of those who clicked went on to submit a password on fake websites. This highlights just how easy it is for phishing scams to succeed.

 

Always think before you click on email links, especially those claiming to be from banks, subscription services, or government agencies. If an email asks for personal details or urges immediate action, it is a red flag. Before entering any information, check for HTTPS in the URL to confirm the site is secure.

 

Digital Security Is a Habit, Not a Task

 

Cybersecurity is not a one-time fix. It is a mindset, a habit, a way of engaging with technology that prioritizes caution over convenience. The devices we carry are vaults of personal and professional data, gateways to financial accounts, and, if left unprotected, invitations to cybercriminals.

 

Security does not have to be complicated, but it does have to be intentional. Updating software, enabling MFA, securing networks, and thinking twice before clicking are not just best practices.. they are digital self-defense. Just as we lock our doors at night without a second thought, protecting our personal devices should be second nature.


Joe Ruskey

Joe Ruskey

Joe Ruskey is the owner and CEO of Dependable Solutions, a consulting firm that provides cybersecurity, network, and business solutions to clients across various sectors. Joe earned multiple certifications in cybersecurity from Coursera, and has strong skills in new business development and networking. His core competencies include strategic planning, project management, risk assessment, and problem-solving. Joe is also a passionate Rotary leader and has served as the District Governor and the Foundation Chair of Rotary District 6250, where he oversaw and supported the humanitarian and community projects of over 60 clubs in Wisconsin and Minnesota. Joe's mission is to help clients and his community achieve their goals and overcome their challenges with the help of technology and collaboration. Joe values integrity, service, and excellence, and brings diverse perspectives and experiences to the teams he works.

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Frequently Asked Questions About IT Services in Wisconsin

What are IT services?

IT services cover the ongoing support, security, and planning that keep a business technology environment running. We bring help desk support, network monitoring, security protections, cloud management, and consulting together for businesses across Wisconsin.

How are IT services different from IT support?

IT support usually means help desk access and troubleshooting when something breaks. Our IT services include that support along with monitoring, security protections, backups, and planning, giving your business a broader layer of coverage.

How do I know if my business needs IT services?

You may need IT services if your team is losing time to recurring technology problems, security concerns keep coming up, or one person is handling every request. We help businesses in Wisconsin figure out where support actually makes a difference.

Can IT services help with Microsoft 365 and the cloud?

Yes. Our IT services include Microsoft 365 setup, licensing review, and cloud file management, so your team in Wisconsin can access files and email securely from wherever they are working.

How long does it take to get started with a new IT services provider?

Getting started usually begins with a review of your current systems, so timelines depend on the size and complexity of your environment. We walk through that process with your business before making any changes.

Move Your Business Forward with Reliable IT Services

If your business in La Crosse is dealing with slow systems, growing security concerns, or IT that feels like it's always one step behind, we're ready to help. As a local IT company, we understand how businesses in this area operate, and we build our IT services around that context.

Contact us today to connect with our team. Whether you need ongoing managed IT support, IT consulting on a specific project, or a full review of your current setup, we're here to make IT a straightforward part of running your business.

Call (855) 788-4805 today or click the button below to schedule your appointment. We’re ready to jumpstart your IT journey.

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