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Rapid IT Support.

We're On It.

Strategic IT Support in Madison and Throughout the Midwest

  • Proactive monitoring before problems reach your team.

  • Fast support for routine IT needs.

  • Files and systems backed up and ready to restore.

OUR EXPERT TEAM KEEPS YOU SECURE AND COMPLIANT

Joe Ruskey

President

Tina Ruskey

Owner

Brandon Harris

CTO

Justin Hundt

Team Lead

Chris Evans

Team Lead

Jason Coughlin

Customer Success Engineer

Patrick Gokey

Azure Admin

Kyle Hoffman

Technical Project Manager

Matt Semrau

Network Engineer

Sushant Devgan

Server Engineer

Cody Leis

IT Technician

Dalton Hendrix

IT Technician

Hunter Stout

IT Technician

Mitchell Sadler

IT Technician

Blaine Irish

Server Engineer

Steve Daniel

Managed Services Manager

Mohd Daud

Service Desk Tech

Ethan Nevsimal

Service Desk Tech

Madison Linder

IT Technician

Chad Kuhns

IT Technician

Zach Thomas

IT Technician

Tony Wedgeworth

COO

Angela Pendleton Ford

IT Dispatcher

Nick Clark

IT Dispatcher

Joseph Ruskey

Cloud & Security Engineer

Michael Savage

Team Lead

Simon

IT Technician

Chris Timmerman

IT Technician

Tim Hill

Professional Services Manager

When IT Problems Start to Add Up

A slow system here. A printer that won't connect there. On their own, these feel minor. But when IT support isn't in place, these small friction points build up. Staff work around problems rather than through them. IT requests sit in inboxes. A security patch gets skipped because no one tracked it.

The real cost isn't the downtime itself. It's the work that doesn't get done, the trust that erodes when tools don't work, and the risk that grows when systems go unmonitored. Businesses that rely on reactive fixes often find themselves in a cycle that's hard to break without a consistent IT support structure behind them.

Why Choose Us As Your IT Support?

Technology issues rarely give a warning. That’s why every engagement begins with a comprehensive assessment of your IT environment. We evaluate what’s functioning well, identify potential risks, and uncover any gaps before providing recommendations.

From there, we develop an IT support plan tailored to your business operations. Your team receives a dedicated point of contact, clearly defined response expectations, and proactive IT support that prevents issues from disrupting work. The result is a more secure, stable environment where your staff can focus on their responsibilities, rather than troubleshooting technology.

"Cybersecurity risk assessment on a laptop screen displaying a 33% cyber score and 47 dark web breaches for ACME Dental. The report highlights security vulnerabilities such as missing SSL encryption, email impersonation risks, and HTTP security settings."

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IT Support That Makes a Real Difference

Faster Issue Resolution

IT support requests don't sit in a queue for hours. Our help desk responds quickly, and most issues get resolved the same day, so your team stays productive.

Reduced Unplanned Downtime

Problems are caught during monitoring, not after they've already affected your workday. Our IT support is designed to minimize the surprises that cost you time.

Stronger Cybersecurity Posture

We apply IT support that includes endpoint protection and threat monitoring, so your systems stay protected without your team having to manage it themselves.

Consistent Device Performance

Updates, patches, and maintenance run on schedule. Your devices stay current, and IT support addresses performance issues before they slow your team down.

How Can We Help?

Endpoint Management

Every laptop and desktop your team uses is a potential entry point for problems if it's not properly maintained. Updates get skipped, software goes unpatched, and devices fall out of compliance without anyone noticing. Our endpoint management keeps every device across your Madison office current, configured, and protected.

  • Automated patch management for operating systems and business-critical applications.

  • Endpoint monitoring for performance issues, errors, and hardware health.

  • IT support coverage for device configuration, replacement, and user onboarding.

  • Remote device management to handle issues without requiring an on-site visit.

Cloud Management

Most Madison businesses are using some version of the cloud, whether it's Microsoft 365, file storage, or a mix of hosted applications. Managing those environments takes ongoing attention. Licenses get misconfigured, access permissions drift, and backups are often not set up the way people assume. We manage your cloud environment as part of your IT support, from initial Microsoft 365 migration services to keeping everything clean, accessible, and properly backed up.

  • Microsoft 365 management, including licensing, setup, and ongoing configuration.

  • Cloud storage and access controls to keep data organized and properly secured.

  • Remote work enablement so your Madison team can work from anywhere reliably.

  • Cloud backup monitoring to confirm that recovery options are in place and tested.

A security incident rarely announces itself. Phishing emails look legitimate. Ransomware spreads quickly once it's in. Businesses in Madison that don't have layered security in place often find out the hard way. We integrate cybersecurity tools directly into your IT support setup so protection is always active, not something added after an incident.

  • Email filtering and anti-phishing tools to reduce the risk of credential compromise.

  • Endpoint antivirus and threat detection across all devices in your environment.

  • Security awareness support so your team is less likely to fall for common attacks.

  • Incident response coordination in the event of a breach or suspected compromise.

What Clients Say About Us

Quick, Professional and Right On When I've Been in Need

"I sent a help ticket after work hours concerning something that I thought would be a "pretty big deal"; my work Chromebook screen was melted and I had no explanation for it. I wasn't put on trial, no in or out of school suspension, I didn't even get threatened with loss of recess ;) No questions were even asked and a new Chromebook was on my desk before I even arrived at school the next morning! Dependable Solutions has always been quick, professional and right on when I've been in need, quite often within minutes."

John Gracey

RHONDA GUENTZ

Wisconsin

The Understand Our Needs and Business

"The Dependable Solutions team has helped get our organization up to date with all of our IT needs. They have specialists in every area of IT and networks. A few short years ago we were severely deficient in many areas, but now we are up to date and can act proactively instead of reacting to IT issues. They operate as a partner and understand our needs and business. I would highly recommend!"

Kevin Truan

TYLER STAPLETON

Wisconsin

Quality IT Service

"Quality IT service provided by some of the smartest and kindest individuals I have met. This company will go out of their way to ensure you're up and running securely. By constantly contributing to charitable causes and helping out school districts/small businesses is not only admirable but I believe directly contributes to their success. Helping out those who need it most while helping to facilitate secure work and school environments is definitely worthy of a five star review."

John Gracey

NICK

Wisconsin

Professional, Knowledgeable and Cost Effective

"Excellent! Professional, knowledgeable, and cost effective. Choosing to outsource our company's IT needs was a risk that paid off, thanks to this team. They have the depth to understand all the various aspects of IT, from basic helpdesk questions to intense server and infrastructure development & implementation."

John Gracey

ANTHONY WEDGEWORTH

Wisconsin

Industry Insights and IT Best Practices

Stay informed on IT strategies, security tips, and industry insights to help your business in La Crosse stay resilient, efficient, and secure.

Image Telling About: If Your Business Is Targeted By Ransomware

What You Should Know If Your Business Is Targeted By Ransomware

September 13, 20244 min read

It may not be news to you that business ransomware attacks are on the rise, but the numbers may leave you shocked.

In 2020 alone, there were close to 300 million ransomware attacks worldwide. The cost of ransom payments demanded by hackers are also increasing in tandem with the increase in attacks. According to a recent projection, the global annual cost of ransomware attacks will touch $20 billion by the end of 2021.

Offerings like ransomware-as-a-service have made it easier for criminals with little technical knowledge to become threat actors. These attackers are less predictable and seem to lack a code of ethics. For example, groups in the past had lists of organizations they wouldn’t attack, such as cancer treatment facilities. That’s often not the case anymore.

A ransomware attack can affect any organization, regardless of size or industry. However, small and mid-sized businesses are the most vulnerable since cybercriminals count on these businesses to lack the resources to battle cybercrime or the IT teams to frequently evaluate cybersecurity measures. Even though small and mid-sized businesses continue to be disproportionately affected by these nefarious attacks, reporting and notifications rarely make the news unless a huge corporation experiences a breach.

With ransomware expected to hit businesses every 11 seconds, always remember that it isn’t a question of IF but rather WHEN your business will face ransomware attacks. Keep in mind that with the right security solutions and measures in place, your business won’t have to experience a devastating breach. But first, there are a few things you should know if you experience a ransomware attack.

Before Reacting To A Ransomware Attack, Remember:

The FBI advises against paying a ransom because spending money does not guarantee the hackers will share the keys to decrypt your data. While the FBI is an American organization, they raise a good point for businesses across the globe.

It doesn’t make any sense to place your trust in cybercriminals who have already demonstrated that they aren’t afraid to break the law and take advantage of you for financial gain. However, many businesses find themselves in this situation because they don’t have sufficient security, backup or compliance measures, and are desperate to get their data back.

Keep in mind that another reason the FBI advises against giving in to ransomware demands is that you are encouraging criminals to conduct further attacks. If nobody ever paid ransom, it’s likely there wouldn’t be as many ransomware attacks. Criminals would have to find new ways to make money and would disregard ransomware as a viable venture.

In case you fall victim to a ransomware attack and have no option other than paying, “ransomware negotiators” are available for hire. In ransomware negotiations, the most crucial moment occurs long before the victim and hackers discuss the ransom. This is because by the time both sides start to discuss, hackers have already gained considerable control over the organization’s network by encrypting access to sensitive business data and other digital assets. The more data they encrypt, the greater the negotiating power they have.

So, even before you begin negotiations, you need to know how much data has been compromised and what negotiating methods have been employed in the past by the criminals. Professional ransomware negotiators can help at this stage. Although a ransomware negotiation rarely results in a ransom demand being totally withdrawn, it can significantly bring down the asking price.

Victims Of Business Ransomware Attacks Should Expect The Following:

  • The data will not be erased in a trustworthy manner. It will be sold, improperly handled or stored for future extortion attempts.

  • Multiple parties would have handled the exfiltrated data, making it insecure. Even if the hacker deletes a large portion of the data once the ransom is paid, other parties who had access to it may have made duplicates to make payment demands later.

  • Before a victim can respond to an extortion attempt, the data may get leaked either intentionally or inadvertently.

  • Even if the threat actor explicitly promises to release the encrypted data after payment, they may not keep their word.

Make Your Move Before It’s Too Late

You’re probably wondering what steps you can take right now to combat the menace of ransomware targeting vulnerable systems. Our best recommendation is layered security.

Since no security technology or measure is flawless or guaranteed, layered security assumes that attackers will infiltrate different layers of an organization’s defenses or have already done so. The goal of this approach is to provide multiple security measures so that if an attack gets past one security tool, there are others in place to help identify and stop the attack before your data is stolen.

If the idea of protecting your business is overwhelming, don’t worry. You don’t have to do it alone. Collaborate with an experienced partner like us to do the heavy lifting for you. Our cybersecurity expertise and knowledge will help you pave the way to a more secure future. To get started, contact us for a consultation.

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Frequently Asked Questions About IT Support Services in Madison

What is IT support?

IT support is the ongoing service that keeps your business technology working reliably. It includes troubleshooting, help desk access, network monitoring, and device management. We provide IT support as a structured, proactive service rather than a break-fix model, meaning we work to prevent problems before they affect your team.

Do you offer on-site IT support in Madison?

Yes. While many IT support issues can be resolved remotely, we also provide on-site support for Madison businesses when the situation calls for it. Hardware repairs, new office setups, and hands-on troubleshooting are all part of what we cover.

What are the benefits of cybersecurity services?

IT security services encompass measures and practices to protect your systems, networks, and data from potential threats. These services include but are not limited to network security, data encryption, access controls, vulnerability assessments, penetration testing, and incident response.

What cybersecurity protections are included with your IT support?

Our IT support includes endpoint protection, email filtering, patch management, and threat monitoring as part of your baseline security setup. Cybersecurity is built into how we manage your environment, not treated as a separate add-on.

What is the difference between IT support and managed IT services?

IT support typically refers to reactive help desk and troubleshooting services. Managed IT services, which we also provide, include proactive monitoring, strategic planning, and a broader scope of technology management. Many businesses in Wisconsin benefit from working together.

Move Your Business Forward with Reliable IT Solutions

Your technology should support your business, not slow it down. Our IT solutions help businesses improve security, reduce disruptions, manage daily technology needs, and build a stronger foundation for growth.

Call (855) 788-4805 today or click the button below to schedule your appointment. We’re ready to jumpstart your IT journey.

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