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IT Services for Businesses Across Wisconsin
Reliable Technology for the Way You Work
Dependable Solutions helps businesses in Madison, La Crosse, and communities across Wisconsin stay productive, secure, and connected through coordinated IT support, cybersecurity, cloud solutions, and managed services.
How Can We Help?
We're here to help you get more our of your IT. The first step is to schedule a no-pressure introductory call:
OUR EXPERT TEAM KEEPS YOU SECURE AND COMPLIANT
Joe Ruskey
President
Tina Ruskey
Owner
Brandon Harris
CTO
Justin Hundt
Team Lead
Chris Evans
Team Lead
Jason Coughlin
Customer Success Engineer
Patrick Gokey
Azure Admin
Kyle Hoffman
Technical Project Manager
Matt Semrau
Network Engineer
Sushant Devgan
Server Engineer
Cody Leis
IT Technician
Dalton Hendrix
IT Technician
Hunter Stout
IT Technician
Mitchell Sadler
IT Technician
Blaine Irish
Server Engineer
Steve Daniel
Managed Services Manager
Mohd Daud
Service Desk Tech
Ethan Nevsimal
Service Desk Tech
Madison Linder
IT Technician
Chad Kuhns
IT Technician
Zach Thomas
IT Technician
Tony Wedgeworth
COO
Angela Pendleton Ford
IT Dispatcher
Nick Clark
IT Dispatcher
Joseph Ruskey
Cloud & Security Engineer
Michael Savage
Team Lead
Simon
IT Technician
Chris Timmerman
IT Technician
Tim Hill
Professional Services Manager
Riley Judkins
IT Onboarding Specialist
Lee Hemmersbach
Service Desk Tech
How Our IT Services Work
Every business in Wisconsin runs on a different mix of software, staff, and habits. Our IT Services in Wisconsin start with understanding that mix, then build support, security, and planning around how your team works.
Initial Assessment
We start by reviewing your devices, network, software, and current pain points, so IT services are shaped by what your business in Wisconsin actually needs, not a generic checklist.
Ongoing Support
Once we understand your environment, our IT services provide help desk access, monitoring, and maintenance, so small issues get resolved before they slow down your team in Wisconsin.
Security Layers
Cybersecurity is built into our IT services from the start, covering endpoint protection, email filtering, and access controls that reduce risk for businesses across Wisconsin every day.
Regular Reviews
We check in regularly to review what is working, plan upcoming changes, and keep your IT services aligned with where your business in Wisconsin is actually headed next.
Client Success Stories
"I have had the privilege of working with Dependable Solutions for the past ten years across three different school districts, ranging from small to large. Their technology support services for K-12 schools have consistently exceeded expectations, earning them my highest recommendation. (...) I wholeheartedly endorse their services to any K-12 institution seeking exceptional technology support that goes beyond the conventional methods."
LUKE FRANCOIS
Superintendent at Waterford Union High School
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What Clients Say About Us
Quick, Professional and Right On When I've Been in Need
"I sent a help ticket after work hours concerning something that I thought would be a "pretty big deal"; my work Chromebook screen was melted and I had no explanation for it. I wasn't put on trial, no in or out of school suspension, I didn't even get threatened with loss of recess ;) No questions were even asked and a new Chromebook was on my desk before I even arrived at school the next morning! Dependable Solutions has always been quick, professional and right on when I've been in need, quite often within minutes."
RHONDA GUENTZ
Wisconsin
The Understand Our Needs and Business
"The Dependable Solutions team has helped get our organization up to date with all of our IT needs. They have specialists in every area of IT and networks. A few short years ago we were severely deficient in many areas, but now we are up to date and can act proactively instead of reacting to IT issues. They operate as a partner and understand our needs and business. I would highly recommend!"
TYLER STAPLETON
Wisconsin
Quality IT Service
"Quality IT service provided by some of the smartest and kindest individuals I have met. This company will go out of their way to ensure you're up and running securely. By constantly contributing to charitable causes and helping out school districts/small businesses is not only admirable but I believe directly contributes to their success. Helping out those who need it most while helping to facilitate secure work and school environments is definitely worthy of a five star review."
NICK
Wisconsin
Professional, Knowledgeable and Cost Effective
"Excellent! Professional, knowledgeable, and cost effective. Choosing to outsource our company's IT needs was a risk that paid off, thanks to this team. They have the depth to understand all the various aspects of IT, from basic helpdesk questions to intense server and infrastructure development & implementation."
ANTHONY WEDGEWORTH
Wisconsin
When Support Gaps Slow Your Business Down
Computers slow down, employees get locked out, emails stop working, and important files become hard to find. When no one is managing these systems, small issues delay projects, interrupt customer service, and leave staff unsure where to turn for help.
Over time, missed updates, unchecked backups, and unnoticed security risks create larger problems across the entire business. Employees lose hours working around technology instead of doing their jobs. IT services provide ongoing support, regular system care, and a clear plan to keep daily operations more reliable and easier to manage.
How We Make A Difference Through IT Services
Technology often becomes harder to manage as new devices, software, and security tools are added over time. We begin by reviewing your current setup, risks, support needs, and how your team uses technology each day.
From that review, we create an IT services plan based on your actual environment. Our technicians document your systems, monitor important areas, respond to support needs, strengthen security, and recommend practical improvements. With more than 20 years of experience, we provide steady guidance without pushing changes your business does not need.
How Can We Help?
Our IT Services
Help Desk Support
Your staff should be able to reach a real technician instead of a phone tree. Without that access, small login and email issues sit unresolved for hours while work stalls. Our IT services connect your team to technicians who know your setup and respond without unnecessary delays.
Help desk access for common login and email issues.
Tickets tracked so nothing gets lost in email threads.
Remote troubleshooting for most day to day problems.
Escalation paths for issues that need deeper attention.
Remote and On-Site Help
Most technology problems should be solvable without waiting for someone to physically show up at your office. Without remote access options, even small issues can mean waiting for someone to arrive in person. Our IT services resolve most issues remotely and send a technician on site across Wisconsin when hands on work is needed.
Remote support for most day to day computer issues.
On site visits scheduled across Wisconsin when needed.
Hardware setup and installation handled in person.
Support available for single offices and multiple sites.
Layered Cybersecurity
Your business should be able to open email and log in each day without wondering if today is the day something slips through. Without layered protection, one weak password or missed patch can expose an entire business to a serious incident. Our IT services build layered security into daily operations through endpoint protection, email filtering, and access controls.
Endpoint protection installed on laptops, desktops, and servers.
Email filtering that helps catch phishing attempts early.
Multi factor authentication configured on critical accounts.
Ongoing monitoring for unusual account or login activity.
Cloud and Microsoft 365
Your team should be able to work from the office, from home, or from a client site without losing access to files. Without a managed cloud setup, permissions drift, storage gets disorganized, and staff lose time hunting for the right document. Our IT services manage Microsoft 365 and cloud tools so your team in Wisconsin stays connected.
Microsoft 365 setup, licensing review, and configuration.
Secure file storage and sharing across devices.
Permission reviews to keep access aligned with roles.
Support for Teams, SharePoint, and OneDrive questions.
Backup and Recovery
Your files should be recoverable no matter what happens to the device or server they were sitting on. Without tested backups, businesses often discover too late that a backup exists but cannot actually be restored. Our IT services configure automated backups and test restores regularly, so recovery is not something you find out about during an emergency.
Automated backup scheduling across critical systems.
Off site storage so a local incident does not erase copies.
Regular restore testing to confirm backups actually work.
Recovery planning documented ahead of time, not during a crisis.
IT Consulting
Technology decisions should connect to where your business is actually headed, not just what broke most recently. Without that planning, businesses add tools one at a time and end up with overlap, unused licenses, and gaps nobody owns. Our IT services include consulting that reviews your environment and builds a practical roadmap tied to your goals.
Technology roadmap tied to business priorities.
Vendor guidance when evaluating new tools or services.
Reviews to find unused or overlapping software.
Planning support ahead of growth or office changes.
Industry Insights and IT Best Practices
Stay informed on IT strategies, security tips, and industry insights to help your business stay resilient, efficient, and secure.
Test Dependable Solutions and VigilAigent Partner to Protect Nearly 18,000 Staff and Students in K-12 Schools Across Wisconsin - Copy
Partnership brings OmniViz+ advanced threat detection to resource-constrained school district
La Crosse, WI — December 18, 2025 — VigilAigent™, a next-generation managed security services provider (MSSP) and subsidiary of Tego Cyber Inc. (OTCID: TGCB), and Dependable Solutions, a Wisconsin-based managed service provider (MSP), today announced an expanded partnership to help protect K-12 schools across Wisconsin using OmniViz+, VigilAigent’s advanced cybersecurity solution built for modern learning environments.
Through this initiative, Dependable Solutions is helping safeguard 10 school districts, protecting approximately 18,000 students, teachers, and staff from increasingly sophisticated cyber threats targeting the education sector.
K-12 schools remain one of the most targeted sectors for cyberattacks, facing ransomware, phishing, and data breaches that can disrupt learning and compromise sensitive data. By deploying OmniViz+, Dependable Solutions is delivering enterprise-grade visibility, detection, and response capabilities without adding complexity for already stretched IT teams.
Designed to align with common K-12 grant funding programs, OmniViz+ makes advanced cybersecurity accessible despite ongoing funding and resource constraints.
“Protecting schools is about more than technology. It’s about protecting our kids, our teachers, and the trust our communities place in their schools,” said Joe Ruskey, President of Dependable Solutions. “By partnering with VigilAigent and deploying OmniViz+, we’re giving school districts the advanced protection they need, backed by people who genuinely care about education and community safety.”
OmniViz+ delivers enhanced threat detection, behavioral analysis, and automated response, supported by VigilAigent’s 100% U.S.-based security operations and human-in-the-loop oversight.
“K-12 institutions face constant challenges from limited budgets and staffing shortages to ongoing training demands, while safeguarding highly sensitive student and staff data,” said Mark Porter, Chief Revenue Officer at VigilAigent. “Too often, schools lack access to top-tier security simply because the resources aren’t there. Through our partnership with Dependable Solutions and our proprietary OmniViz+, we are delivering affordable enterprise-grade cybersecurity that helps schools stay safe, compliant, and focused on education.”
About Dependable Solutions
Dependable Solutions is a Wisconsin-based managed service provider dedicated to delivering reliable, security-first IT services to organizations across the region, with a strong focus on education, cybersecurity, and community partnerships. https://dpndbl.com
About VigilAigent Corp.
VigilAigent Corp. (OTCQB: TGCB) is redefining managed security with Ai-powered Virtual Aigents™ that combine human vigilance with the speed and accuracy of agentic Ai. By augmenting cybersecurity teams with autonomous detection, correlation, and response capabilities, VigilAigent delivers faster threat identification, deeper context, and more effective defense.
For more information, visit www.dpndbl.com
Frequently Asked Questions About IT Services in Wisconsin
What are IT services?
IT services cover the ongoing support, security, and planning that keep a business technology environment running. We bring help desk support, network monitoring, security protections, cloud management, and consulting together for businesses across Wisconsin.
How are IT services different from IT support?
IT support usually means help desk access and troubleshooting when something breaks. Our IT services include that support along with monitoring, security protections, backups, and planning, giving your business a broader layer of coverage.
How do I know if my business needs IT services?
You may need IT services if your team is losing time to recurring technology problems, security concerns keep coming up, or one person is handling every request. We help businesses in Wisconsin figure out where support actually makes a difference.
Can IT services help with Microsoft 365 and the cloud?
Yes. Our IT services include Microsoft 365 setup, licensing review, and cloud file management, so your team in Wisconsin can access files and email securely from wherever they are working.
How long does it take to get started with a new IT services provider?
Getting started usually begins with a review of your current systems, so timelines depend on the size and complexity of your environment. We walk through that process with your business before making any changes.
Move Your Business Forward with Reliable IT Services
If your business in La Crosse is dealing with slow systems, growing security concerns, or IT that feels like it's always one step behind, we're ready to help. As a local IT company, we understand how businesses in this area operate, and we build our IT services around that context.
Contact us today to connect with our team. Whether you need ongoing managed IT support, IT consulting on a specific project, or a full review of your current setup, we're here to make IT a straightforward part of running your business.
Call (855) 788-4805 today or click the button below to schedule your appointment. We’re ready to jumpstart your IT journey.
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